Wanting Pan

Team Lead Responsibilities
February 2022 - Present

• Coach and share best practices to enhance team performance
• Lead continuous improvement initiatives and optimize processes
• Drive global partnership projects and business reviews
• Provide timely and constructive feedback to team members

Sr. ER Specialist
June 2020 - February 2022 (Moved from Benefits to ER specialization)

• Provide guidance and support to Managers in addressing ER issues (i.e. informal coaching, probation management), ensuring adherence to company policies and relevant laws.
• Provide front-line support in preventing, resolving, and responding to employees' ER queries.
• Collaborate with cross-functional teams, including ESBP/PC, and other stakeholders to address employee concerns effectively.
• Partner with ER team for knowledge transfer to ER operations and enable relevant stakeholders on processes.
• Analyze employee data and trends to identify potential issues or areas for enhancement during quarterly business reviews, offering insights and recommendations to stakeholders.
• Maintain accurate and confidential ER records in compliance with data protection and privacy regulations.

• Provide HR support across APAC for employee-oriented, high-performance culture
• Manage benefit enrollment and employee changes in Workday
• Conduct new hire orientation and collaborate for onboarding
• Oversee rewards programs and support annual performance reviews
• Participate in process improvement initiatives
• Collaborate with Mobility team on work pass applications
• Conduct exit interviews and highlight trends to leadership
• Assist in employees' complaints/feedback
• Partner with Managers on performance management
• Prepare HR reports and facilitate onboarding for new team members

Provide HR operational support in a generalist role, overseeing the growth from a startup division of 50 employees to the current 300 headcounts within 2 years. Collaborate with stakeholders to deliver efficient HR services aligned with business needs.

• Lead recruitment and selection processes, working with hiring managers on job justifications and descriptions, requisition approvals, candidate sourcing, interview coordination, assessments, reference checks, salary proposals, and onboarding.
• Offer guidance on compensation, participate in salary surveys, review compensation data, manage benefits programs, handle insurance renewals and claims, oversee bus transport logistics, and vendor relations.
• Manage monthly union meetings, draft minutes, and follow up on action items.
• Handle employees' disciplinary issues, grievances and investigations.
• Support talent management by coaching managers on goal setting and performance reviews.
• Manage work pass applications, renewals, and cancellations.
• Conduct exit interviews, collaborate with HR Business Partners, liaise with HR Shared Services, maintain HR databases, and contribute to global HR systems.
• Coordinate restructuring processes, redundancy compensation, and prepare HR reports.
• Participate in the HSE Committee and Behavioral Based Safety Program.

Provide HR operational support in a generalist role for over 600 office staff and general workers. Responsibilities include recruitment and selection, work pass management, HR policy administration, performance management support, and supervising HR Assistant activities.

• Conduct recruitment and selection activities, including resume screening, interviews, assessments, reference checks, salary offers, and onboarding processes.
• Manage work pass applications, renewals, and cancellations for employees and their dependents.
• Administer, review, and implement HR policies in compliance with legislation and company guidelines.
• Support in setting KPIs, conducting performance appraisals, salary reviews, and bonus payments.
• Supervise and mentor HR Assistant in handling training administration, exit interviews, clearance processes, record updates, relocation assistance, HR reporting, and organizing employee events like monthly birthday celebrations.

• Revise and enhance the HR policies manual, develop a user-friendly employee handbook, and streamline the C&B process workflow.
• Manage policy changes, insurance claims, renewals, long service awards, merit increments, promotions, bonuses, staff e-vouchers, and MOM surveys.
• Analyze survey results, benchmark against compensation guidelines, and assist in KPI setting and quarterly bonus calculations.
• Prepare monthly HR reports, conduct policy training sessions for employees, and supervise receptionist/admin assistant and cleaner.
• Oversee staff welfare initiatives, uniform distribution, travel budget management, and petty cash claims.
• Participate in the organization of annual events such as the Dinner & Dance (D&D) and sales party.