Wan Tin Low
Retail
Summary
Dynamic retail professional with proven expertise in customer service and retail sales, honed at The Green Party and Pet Lovers Centre. Excelled in creating inclusive shopping experiences and boosting customer loyalty through exceptional service. Skilled in POS system operation and teamwork, consistently achieving sales targets. Demonstrates reliability and a flexible schedule, enhancing team performance and store efficiency.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
The Green Party
04.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Coordinated with stock team to expedite restocking of high-demand items.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
Retail Sales Worker
Pet Lovers Centre
12.2012 - 06.2020
- Achieved sales targets through effective communication and persuasive selling techniques.
- Cultivated an inclusive shopping atmosphere for diverse clientele by demonstrating cultural sensitivity when interacting with customers.
- Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
- Trained new employees on company policies, sales strategies, and merchandise offerings to enhance team performance.
- Managed efficient cash register operations.
Education
No Degree -
Greenridge Secondary School
Singapore, Null, Singapore 04.2001 -
Skills
Customer service
Teamwork
Money handling
Teamwork and collaboration
Problem-solving
Order processing
Display setup
Time management
Retail sales
FLUENT IN Chinese
Cash handling
Flexible schedule
Product knowledge
Store opening and closing
Reliability and punctuality
POS system operation
Timeline
Retail Sales Associate
The Green Party
04.2021 - Current
Retail Sales Worker
Pet Lovers Centre
12.2012 - 06.2020
No Degree -
Greenridge Secondary School
04.2001 -
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