Wanqing Zhou
Summary
Dynamic Assistant Store Manager with a proven track record at New Balance, excelling in customer service and inventory control. Spearheaded initiatives that significantly enhanced store appearance and sales, while fostering a team-oriented environment. Skilled in Microsoft Office 365 and adept at building lasting customer relationships, leading to a notable increase in customer satisfaction rates. Adept at developing visually appealing and commercially effective store displays.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
New Balance
10.2019 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
Diploma - Applied English
Shandong Vocational And Technical University
China Shan Dong06-2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Team building and leadership
- POS systems operations
- Staff management
- Upselling and cross selling
- Excel spreadsheets
- Microsoft office 365
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Assistant Store Manager
New Balance
10.2019 - Current
Diploma - Applied English
Shandong Vocational And Technical University
Similar Profiles
Ayat RahmanAyat Rahman
Customer Service Representative at New BalanceCustomer Service Representative at New Balance
Amy Pineda GarciaAmy Pineda Garcia
Fit Expert at New BalanceFit Expert at New Balance
MONET FERGUSONMONET FERGUSON
Sales Associate at New BalanceSales Associate at New Balance