Wan Ping Loh
Summary
Dynamic Senior Manager with extensive experience at The Singapore Armed Forces, excelling in strategic planning and cross-functional collaboration. Proven track record in enhancing patient care standards and achieving stellar audit outcomes. A dedicated team player skilled in problem-solving and optimizing operational efficiency, fostering a supportive environment for over 200 staff members.
Overview
28
28
years of professional experience
Work History
Senior Manager
The Singapore Armed Forces
04.2014 - Current
- Supervise operations across 10 medical centres, overseeing a workforce exceeding 200 individuals.
- Managed efforts to boost the standard of patient care experiences.
- Demonstrated stellar audit outcomes each year.
- Promoted a supportive atmosphere, leading to improved team performance.
- Evaluated and distributed team members for optimal operational efficiency.
Dy Head
The Singapore Armed Forces
03.2019 - 12.2023
- Managed operations for 7 medical centres.
- Enhanced productivity through optimal manpower utilization.
- Coordinated logistics operations efficiently.
- Implemented effective learning modules for staff.
- Conducted regular safety inspections.
- Identified and resolved discrepancies during audits.
- Specialized in managing and supporting IT infrastructure.
- Coordinated day-to-day functions ensuring seamless execution.
- Enhanced service excellence.
Cluster Manager
The Singapore Armed Forces
04.2014 - 03.2019
- Managed operations for 7 medical centres.
- Supervised staff deployment.
- Established consistency between policy guidelines and operational practices.
- Conducted safety inspections regularly.
Senior Executive
Tan Tock Seng Hospital
11.2003 - 05.2012
- Managed a team of 10 patient services associates in Rehabilitation Medicine.
- Oversaw registration and payment processes for allied health and specialist clinics.
- Organised public forums
- Conducted SAP system training for medical personnel.
- Contributed to efforts of tracking contacts amidst the 2009 H1N1 pandemic.
Billing Executive
International SOS
03.2000 - 11.2003
- Provided excellent customer service to clients, addressing concerns and queries related to their bills promptly and professionally.
- Liaised with service providers to coordinate company billings.
- Engaged with clients regarding overdue balances.
Customer Service Executive
AEA International/International SOS
05.1997 - 03.2000
- Delivered emergency medical care in a call center environment.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid a delayed render of help.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
Education
Arts And Social Sciences
National University of Singapore
Skills
- Service oriented
- Strategic planning
- Cross-functional collaboration
- Problem solving
- Team player
Timeline
Dy Head
The Singapore Armed Forces
03.2019 - 12.2023
Senior Manager
The Singapore Armed Forces
04.2014 - Current
Cluster Manager
The Singapore Armed Forces
04.2014 - 03.2019
Senior Executive
Tan Tock Seng Hospital
11.2003 - 05.2012
Billing Executive
International SOS
03.2000 - 11.2003
Customer Service Executive
AEA International/International SOS
05.1997 - 03.2000
Arts And Social Sciences
National University of Singapore
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