WAN PING KOK
Senior Business Analyst
Singapore
Summary
Proactive and passionate Senior Business Analyst with over nine years experiences in life insurance industry. Experienced in various insurance products - Life, Health, Investment Link and Universal Life. Strengths in Finance, Billings, Collection, Payments and Claims. Expert on business and system requirements, collaborates well to test, implement, refine and enhance systems to meet current and expected business needs.
Overview
3
3
Languages
4
4
Certifications
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Senior Business Analyst
Great Eastern Life
Singapore
04.2021 - Current
- Promoted to Senior Business Analyst and portfolio expanded to include Claims and participate in more company's key project.
- Interacted with Finance, Claims, Billing and Payments users to understand business needs and translate into requirements for enhancement or project scope.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
Business Analyst
Great Eastern Life
Singapore
10.2017 - 04.2021
- Collaborated with various parties from Finance and Billing & Payment departments from Singapore, Malaysia and Indonesia on core system related issues and enhancements.
- Evaluated business requirements and diminished system gaps.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
Senior Executive, Finance
Hong Leong Assurance
Malaysia
10.2012 - 09.2017
- Managed various Finance operation related matters include collection, billing, payment and dispute.
- Prepared monthly reconciliation of bank accounts and take corrective actions on deviations.
- Implemented new strategies and policies in collaboration with IT and Policy Servicing Dept to establish and achieve long-term business objectives, providing customers and agents convenient payment facilities for insurance premium repayment.
Education
Bachelor of Science - Mathematics With Economics
Universiti Malaysia Sabah
Malaysia 07.2009 - 10.2012
Skills
Research and analysis
Accomplishments
- Designed and implemented three new channel to allow policy holders and agency to make premium payments within 2 years.
- Participated in core system and financial reporting system upgrade.
- Collaborated with team of four in the development of Dependants Protection Scheme Migration and Implementation. Project deployed and go-live in target launch date and achieved zero show-stopper issue.
Certification
LOMA 281 Meeting Customer Needs with Insurance and Annuities - 2nd Edition
Timeline
LOMA 302 - The Policy Lifecycle: Insurance Administration - 2nd Edition
08-2021
LOMA 321 - Insurance Marketing: Connecting with Customers
08-2021
Senior Business Analyst
Great Eastern Life
04.2021 - Current
LOMA 281 Meeting Customer Needs with Insurance and Annuities - 2nd Edition
12-2020
LOMA 291 - Improving the Bottom Line : Insurance Company Operations
12-2020
Business Analyst
Great Eastern Life
10.2017 - 04.2021
Senior Executive, Finance
Hong Leong Assurance
10.2012 - 09.2017
Bachelor of Science - Mathematics With Economics
Universiti Malaysia Sabah
07.2009 - 10.2012
Similar Profiles
Ryan TeoRyan Teo
Financial Advisor at Great Eastern LifeFinancial Advisor at Great Eastern Life
Chiah Yan YeeChiah Yan Yee
UNIT SALES MANAGER at GREAT EASTERN LIFE MALAYSIAUNIT SALES MANAGER at GREAT EASTERN LIFE MALAYSIA
Arthi VenkataramananArthi Venkataramanan
Call Centre Customer Service Officer at Great Eastern Life Assurance CoCall Centre Customer Service Officer at Great Eastern Life Assurance Co