WAN MUNIRAH BINTI WAN MOHAMMAD
SERVICE DESK ANALYST KOREAN SPEAKER
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure Korean speaker position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
IT Technical Analyst (Korean Speaker)
ATOS MALAYSIA SDN BHD
03.2023 - Current
- Provide remote technical support to Korean speaking customers via email, phone, chat and other communication channels.
- Diagnose and troubleshoot issues reported by customers.
- Guide customers through step-by-step solutions and provide clear instructions for issue resolution
Associate Customer Support (Korean Speaker)
Tech Mahindra ICT Services
07.2022 - 03.2023
- Assist machine learning through data curation and annotation to improve virtual assistance language (Korean)
- Identified the language patterns in the annotation
IT Service Desk (Korean Speaker)
ATOS Malaysia SDN BHD
02.2020 - 07.2022
- Provides a single point for all IT issues raised by users via call, email and websubmit
- Handling issues and request from dealers and users in Automotive Industries.
- Provided End-to End support for all related issues including software and hardware
Associate Customer Support(Korean Speaker)
Tech Mahindra ICT Services
08.2018 - 02.2020
- Conducted research and collaborated with subject matter experts to develop accurate content.
- Edited and proofread content for accuracy and readability.
Marketing Executive(Korean Speaker)
Jeju Special Self Governing Province
08.2016 - 08.2018
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- In charge of marketing and promoting Jeju Island to Malaysia market
- Involved directly with Airasia X, Jeju Government, Korea Tourism for the first long haul Jeju-KUL direct flight
Education
MBA - Business Management
National University of Malaysia
Malaysia 03.2019 - 11.2021
Bachelor Chemical Engineering - Chemical Engineering
Sungkyunkwan University
South Korea 02.2014 - 02.2016
Associate Degree - Biochemical Engineering
Dongyang Mirae University
South Korea 02.2012 - 02.2014
Foundation - Foundation of Korean Language
Seoul National University
South Korea 03.2011 - 02.2012
Skills
IT Performance Report Creation
Performance Optimization
Self-Motivated
Verbal and written communication
Timeline
IT Technical Analyst (Korean Speaker)
ATOS MALAYSIA SDN BHD
03.2023 - Current
Associate Customer Support (Korean Speaker)
Tech Mahindra ICT Services
07.2022 - 03.2023
IT Service Desk (Korean Speaker)
ATOS Malaysia SDN BHD
02.2020 - 07.2022
MBA - Business Management
National University of Malaysia
03.2019 - 11.2021
Associate Customer Support(Korean Speaker)
Tech Mahindra ICT Services
08.2018 - 02.2020
Marketing Executive(Korean Speaker)
Jeju Special Self Governing Province
08.2016 - 08.2018
Bachelor Chemical Engineering - Chemical Engineering
Sungkyunkwan University
02.2014 - 02.2016
Associate Degree - Biochemical Engineering
Dongyang Mirae University
02.2012 - 02.2014
Foundation - Foundation of Korean Language
Seoul National University
03.2011 - 02.2012