Wan Lee Foon Jasmine
Summary
Aspiring to secure a full-time position that leverages my interpersonal skills, excellent time management, and problem-solving abilities. I am a hardworking and passionate job seeker with strong organizational skills, seeking an entry-level a position. Eager to collaborate with a team to achieve company goals
Overview
19
19
years of professional experience
Work History
Renewal Sale Rep in Charges HK Market
Concentrix
02.2022 - Current
- Increased customer retention by proactively identifying and resolving potential issues.
- Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
- Collaborated with sales teams to identify upsell opportunities during renewal discussions.
- Strengthened client relationships by delivering consistent, high-quality service and support.
- Streamlined the renewal process with improved communication and collaboration across departments.
- Enhanced customer satisfaction, providing timely responses to inquiries and addressing concerns promptly.
- Utilized CRM tools effectively, maintaining accurate records of client interactions and updating information as needed for efficient workflow management.
- Coordinated price adjustment between buyers and sellers.
Customer Finance Service Rep Handle HK/SG Market
FedEx
02.2013 - 09.2020
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Bolstered company reputation by consistently providing top-notch service in a timely manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Life, Investment and General Insurance Agent.
Great Eastern Life Assurance SDN BHD ( Malaysia)
08.2004 - 12.2012
- Increased client satisfaction by providing personalized insurance recommendations and comprehensive policy explanations.
- Developed strong relationships with clients through excellent communication skills and attentive listening, leading to high customer retention rates.
- Exceeded sales targets consistently by identifying cross-selling opportunities and strategically promoting additional coverage options.
- Managed a diverse portfolio of clients, ensuring timely renewals and policy adjustments based on individual needs and circumstances.
- Enhanced customer loyalty with proactive follow-ups on claims processing, addressing concerns promptly and professionally.
Education
High School Diploma -
Hanxing Academy of Journalism & Communication
Malaysia04.2003
Skills
- Salesforce Proficiency
- Goal-oriented mindset
- Client satisfaction focus
- Time management
- Interpersonal skills
- Relationship Management
- Team collaboration
- Upselling techniques
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Timeline
Renewal Sale Rep in Charges HK Market
Concentrix
02.2022 - Current
Customer Finance Service Rep Handle HK/SG Market
FedEx
02.2013 - 09.2020
Life, Investment and General Insurance Agent.
Great Eastern Life Assurance SDN BHD ( Malaysia)
08.2004 - 12.2012
High School Diploma -
Hanxing Academy of Journalism & Communication
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