Summary
Overview
Work History
Education
Attributes
National Service
Personal Information
National Service Completion Date
Timeline
Generic
Wan Kong, Kaygen Foo

Wan Kong, Kaygen Foo

Singapore

Summary

A proactive and results-driven professional, I thrive on identifying opportunities and adapting quickly in dynamic environments. As a fast learner and dedicated team player, I excel in collaborative settings, driving success and innovation. My commitment to continuous improvement and adaptability positions me as a valuable asset in any team.

Overview

25
25
years of professional experience
11
11
years of post-secondary education

Work History

Business Development Manager

Bayview Technologies, Inc
07.2019 - Current
  • Spearheading strategic projects to drive scalable growth and enhance overall business performance
  • Cultivating a robust network while actively identifying and pursuing lucrative opportunities for the company
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.

Financial Advisor

AIA Singapore
06.2015 - 06.2019
  • Expertly manage diverse customer portfolios in insurance and wealth management, optimizing asset growth and risk mitigation
  • Proactively maintain and expand an existing customer database while pursuing new business opportunities to drive revenue growth

Technical channel support

Apple South Asia Pte Ltd
01.2014 - 06.2015
  • Delivered global technical support to channel partners, enhancing partnership effectiveness and operational efficiency
  • Analyzed and generated comprehensive performance reports to streamline processes and track progress
  • Achieved Apple Certified Mac Technician (ACMT) certification, ensuring top-tier service and expertise

Associate Engineer (Team Lead)

NCS
07.2008 - 01.2014
  • Spearheaded a high-performing team in PC hardware servicing, defining job scope, optimizing workflows, and ensuring SLAs are consistently met across all cases
  • Led a team to achieve 100% SLA compliance in hardware servicing
  • Streamlined workflows to enhance efficiency and customer satisfaction
  • Managed complex VIP cases and maintained strong vendor relationships
  • Generated monthly reports on MINDEF cases, improving accountability

Sales support engineer

PeaceOM Pte Ltd
11.2007 - 06.2008
  • Delivered exceptional Technical and Sales Support for company products, enhancing customer satisfaction and driving sales
  • Conducted comprehensive product training sessions to empower clients with knowledge and confidence
  • Facilitated product demonstrations for clients, effectively showcasing features and benefits to drive interest
  • Collaborated closely with software developers and hardware manufacturers to ensure seamless integration and functionality
  • Fostered strong relationships between customers and backend support, ensuring quick resolution of issues
  • Utilized cold calling strategies to identify and engage potential clients, expanding the customer base

System Engineer

NEC attached to National Heritage Board
07.2006 - 11.2007
  • Awarded Service Excellence Award in 2006, demonstrating commitment to high-quality service delivery
  • Generated comprehensive monthly Web Trend Reports to inform strategic decisions
  • Managed and maintained Microsoft Windows Server 2003 for optimal reliability
  • Oversaw Active Directory Server administration to ensure seamless user management
  • Successfully deployed Windows updates and security patches to enhance client desktop security
  • Implemented software installations and updates across client desktops to streamline operations
  • Provided essential networking support, ensuring connectivity and system functionality
  • Supported Lotus Notes 6.5.2 installations and troubleshooting to maintain communication workflows
  • Served as Site Coordinator for the Government Email Message Service (GEMS) to ensure effective email communication
  • Delivered Lotus Notes account management and client support, enhancing user experience
  • Provided comprehensive Microsoft Windows desktop support, resolving technical issues efficiently
  • Managed data center operations, including tape changing and auto loader initialization
  • Delivered specialized support for VIP accounts, ensuring elevated service standards
  • Executed installations and configurations for applications such as SAP and Lotus Notes to meet business needs
  • Set up and troubleshot printers to maintain productivity across departments
  • Resolved computer-related issues through effective phone support strategies
  • Offered on-site assistance for complex issues, ensuring timely resolutions
  • Logged and updated service tickets to track and manage all handled inquiries effectively
  • Established strong communication with vendors to optimize service delivery and support

1st Level Technical Helpdesk Engineer

Singnet Broadband
04.2006 - 07.2006
  • Deliver exceptional customer service by effectively managing technical inquiries and complaints related to SingNet Broadband via phone support
  • Utilize advanced troubleshooting skills to resolve technical issues, ensuring swift resolution or escalation to specialized teams as needed
  • Maintain meticulous case documentation, providing clear updates and escalations in the system for streamlined case management
  • Collaborate with supervisors to monitor and resolve customer complaints, enhancing overall service quality and customer satisfaction

Sales Executive

Starhub Pte Ltd
10.2005 - 03.2006
  • Six months contract
  • Attend to customer through retail sales
  • Attend to customer's enquiry, request and recommend solutions
  • Doing mobile processing applications and other related administrative work related to sales
  • Always maintain high level of discipline and courteous to customers

IT Technician

DMRI
03.2002 - 05.2002
  • Company Overview: Defense Medical Research Institute
  • Help solve any computer related problems
  • Defense Medical Research Institute

Telemarketer

Re/Max Realty Services
01.2001 - 03.2001
  • Persuade people who wants to sell their properties (housing)
  • Able to find a few buyers who are keen to sell their properties for the agent

Sales Assistant

TV MEDIA PTE LTD
01.2000 - 06.2000
  • Part time/Full time job at TV MEDIA
  • Assist in whatever needs or enquiry that the customer have
  • Cashier
  • Collecting and arranging stocks

Education

Diploma - Computer Engineering

Temasek Polytechnic
01.2000 - 01.2003

‘O’ Level - undefined

Pasir Ris Secondary School
01.1996 - 01.1999

PSLE -

Telok Kurau Primary School
01.1990 - 01.1995

Attributes

  • Participated in NDP’ 04, NDP’ 05, as Auxiliary Instructor for Secondary School and JC respectively
  • Enjoy challenges
  • Independent and able to work and mix well in Groups or Teams
  • Willing to upgrade myself
  • Fast Learner and Computer Savvy

National Service

Completed

Personal Information

  • Ethnicity: Chinese
  • Height: 1.7 M
  • Weight: 68 Kg
  • Date of Birth: 10/12/83
  • Gender: Male
  • Nationality: Singaporean
  • Marital Status: Divorced

National Service Completion Date

10/08/05

Timeline

Business Development Manager

Bayview Technologies, Inc
07.2019 - Current

Financial Advisor

AIA Singapore
06.2015 - 06.2019

Technical channel support

Apple South Asia Pte Ltd
01.2014 - 06.2015

Associate Engineer (Team Lead)

NCS
07.2008 - 01.2014

Sales support engineer

PeaceOM Pte Ltd
11.2007 - 06.2008

System Engineer

NEC attached to National Heritage Board
07.2006 - 11.2007

1st Level Technical Helpdesk Engineer

Singnet Broadband
04.2006 - 07.2006

Sales Executive

Starhub Pte Ltd
10.2005 - 03.2006

IT Technician

DMRI
03.2002 - 05.2002

Telemarketer

Re/Max Realty Services
01.2001 - 03.2001

Diploma - Computer Engineering

Temasek Polytechnic
01.2000 - 01.2003

Sales Assistant

TV MEDIA PTE LTD
01.2000 - 06.2000

‘O’ Level - undefined

Pasir Ris Secondary School
01.1996 - 01.1999

PSLE -

Telok Kurau Primary School
01.1990 - 01.1995

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Wan Kong, Kaygen Foo