Wang Zhenshan
Leader Sales Support
Summary
Dynamic Sales Support Team Leader at Steelcase Inc. with a proven track record in enhancing customer satisfaction and streamlining processes. Skilled in Salesforce CRM and team management, I successfully improved efficiency and developed training programs, leading to increased sales support effectiveness and client satisfaction.
Experienced with guiding sales support teams to success. Utilizes strong leadership and problem-solving skills to drive team performance. Knowledge of effective sales processes and customer relationship management.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Sales Support Team Leader
Steelcase Inc.
12.2016 - Current
- Improved customer satisfaction with timely sales support, addressing concerns, and providing relevant solutions.
- Implemented best practices for order processing to reduce errors and improve overall efficiency.
- Conducted regular performance reviews for team members, setting goals and identifying areas for improvement.
- Increased sales support efficiency by streamlining processes and implementing new team strategies.
- Developed training materials for sales support staff, enhancing product knowledge and service capabilities.
- Assisted sales representatives in closing deals by providing necessary documentation and product information.
- Evaluated software tools designed to streamline tasks related to CRM systems, order tracking platforms, or other essential applications used by the Sales Support Team Leader role.
- Managed a high-performance sales support team, ensuring seamless coordination between departments.
- Attended 12 retailers and distributor product and sales training events to consistently increase product knowledge.
- Helped sales closed and delivered successfully over 12mil projects in a year (Bytedance, Micron, AutoDesk, SAP, Capital Group, Illumina, etc.)
Engineer
Welead Pte Ltd
08.2010 - 11.2016
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Improved client satisfaction with detailed progress reports and proactive communication during project execution phases.
- Enhanced team performance by implementing structured onboarding program for new engineers, reducing ramp-up time.
Education
Bachelor of Building And Project Management - Project Management
Singapore University of Social Sciences
Singapore 04.2013 - 04.2017
Skills
Team management
Technical aptitude
Sales coaching
Microsoft office expertise
Technical troubleshooting
Data analytics
Supplier relations
Salesforce CRM
Teamwork and collaboration
Problem-solving
Timeline
Sales Support Team Leader
Steelcase Inc.
12.2016 - Current
Bachelor of Building And Project Management - Project Management
Singapore University of Social Sciences
04.2013 - 04.2017
Engineer
Welead Pte Ltd
08.2010 - 11.2016