WANG ZHENNING
SINGAPORE
Summary
Customer service and relation professional adept in handling issue investigation, risk analysis, escalation and communication with customers. I seek a Risk Manager position where I can use my problem-solving and communication skills and dedication to customer satisfaction and experience.
Overview
13
13
years of professional experience
Work History
Account Health Support Sr. Specialist
Amazon
10.2022 - Current
Handle daily production tasks while collaborating with managers and project teams to support and contribute to various initiatives. Provide mentorship and training, conduct audits, investigations, and escalations as requested by leadership, and support production to both AHS and AHA to ensure operational excellence.
Account Health Support Specialist
Amazon
01.2021 - 10.2022
- Work with Amazon sellers to provide selling account health support in both written and verbal communication mode, focusing on account data analysis, coordination and escalation
Changi Experience Executive
P-Serv
01.2017 - 01.2021
- Changi Experience Executive(CEE), managing Airport customer service and ground operation; manpower planning and deployment management; general audits; covering manager duty when needed
Changi Experience Supervisor
P-Serv
01.2014 - 01.2017
- Changi Experience Supervisor (CES), Supporting Airport customer service and ground operation, complaint management, product knowledge audits
Changi Experience Ambassador
Certis Cisco
01.2012 - 01.2014
- Changi Experience Ambassador (CEA), providing excellent customer service and case handling in Changi Airport
Education
Degree of Bachelor of Art - International Hospitality Management
University Of Wolverhampton
01.2011
Advance Diploma - Hospitality Management
SHRM
01.2010
Diploma - Hotel Management
GENTING INTI International College
01.2010
Skills
- Customer Service Skills
- Communication Skills in English and Chinese
- Writing Skills in English and Chinese
- Computer Skills
Resumeobjective
Customer service and relation professional adept in handling heavy volumes of inquiries, such as phone, Email and chat support with excellent service rating. I seek a customer support position where I can use my problem-solving and communication skills and dedication to customer satisfaction and experience.
References
- Siti Nurjannah, 83383461, nurjannah6225@gmail.com, P-Serv
- Hairi Haris, 97389552, hairiharris@gmail.com, P-Serv
- Kho Poi Suan, 90222797, poisuan@yahoo.com, P-Serv
Hobbies and Interests
- Fishing
- Jogging
- Soccer
Personal Information
- Place of Birth: CHINA
- Date of Birth: 05/17/88
- Gender: Male
- Nationality: SINGAPOREAN
- Driving License: C
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Timeline
Account Health Support Sr. Specialist
Amazon
10.2022 - Current
Account Health Support Specialist
Amazon
01.2021 - 10.2022
Changi Experience Executive
P-Serv
01.2017 - 01.2021
Changi Experience Supervisor
P-Serv
01.2014 - 01.2017
Changi Experience Ambassador
Certis Cisco
01.2012 - 01.2014
Advance Diploma - Hospitality Management
SHRM
Diploma - Hotel Management
GENTING INTI International College
Degree of Bachelor of Art - International Hospitality Management
University Of Wolverhampton
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