Wan Fadilah Binte Wan Mohamed Fauzi

Monthly Salary : $5000.00

• Established clear communication channels between departments, enhancing teamwork and expediting processes across the organization.
• Improved on-time delivery rates through effective route planning and carrier coordination.
• Maintained comprehensive knowledge of relevant regulations governing international trade, ensuring compliance throughout all transactions.
• Collaborated with teams to ensure timely order fulfillment, contributing to increased revenue growth.
• Negotiated competitive rates with carriers, resulting in reduced shipping costs for the company.
• Increased customer satisfaction by promptly addressing concerns and providing regular shipment updates.
• Promote brand during worldwide conference and through ongoing networking efforts.
• Developed strong relationships with key vendors, ensuring reliable service and preferential treatment during peak seasons.

Monthly Salary : $4000.00

• Monitoring and maintaining operational supply boats daily reports, class documents and forms as well as validity of certificates.
• Monitoring of boat operational status and liaising and with relevant Charterer, Suppliers & Surveyor.
• Assist finance on accounts matter.
• Liaising with clients in operational roles and relevant third parties in terms of operational boats requirements with clients.
• Maintaining and upkeep of boat operational and technical reports, monthly reports.
• Manage operations schedule for Inport and Outport job to ensure that job is in order.
• Handling 24 hours operations on standby.
• Handle work permit activities for foreign employees.
• Assist accounts on billings matter.
• Handle incoming/outgoing calls, handle clients inquiries.
• Handle incoming/outgoing emails from clients pertaining to job orders.
• Increased company profits through performance optimization strategies and efficiency improvements.
• Developed policies and procedures for operational processes to comply with standards and regulations.
• Assist accounts in receivable, payable and crew salaries & KPI
• Assist in group consolidation reports
• Support audit and tax queries
• Manage timely closing process and reconciliations, including for intercompany transactions
• Support operational teams in maintaining strong vendor relationships.

Monthly Salary : $2600.00

• Processed and entered all customer orders into database and provided proactive customer service for all accounts.
• Verified accurate account invoicing through collaboration with accounting department.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Tracked orders and notified customers of status or potential delays.
• Liaised between warehouse personnel and customer to facilitate account and operational needs.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
• Handle import & export shipment

Monthly Salary : $2800.00

• Monitoring and maintaining operational supply boats daily reports, class documents and forms as well as validity of certificates.
• Monitoring of boat operational status and liaising and with relevant Charterer, Suppliers & Surveyor.
• Assist finance on accounts matter.
• Liaising with clients in operational roles and relevant third parties in terms of operational boats requirements with clients.
• Maintaining and upkeep of boat operational and technical reports, monthly reports.
• Manage operations schedule for Inport and Outport job to ensure that job is in order.
• Handling 24 hours operations on standby.
• Handle work permit activities for foreign employees.
• Assist admin on billings matter.
• Handle incoming/outgoing calls, handle clients inquiries.
• Handle incoming/outgoing emails from clients pertaining to job orders.
• Increased company profits through performance optimization strategies and efficiency improvements

Monthly Salary : $2500.00

• Process Medical claims for employee , workmen compensation.
• Handle Work Permit & Employment Pass activities for foreign employees.
• Recruitment of employees , including posting of job advertisement and coordination of job interviews for all 8 outlets for Spa Therapist , Branch Receptionist , Beautician (Singaporean /PR /Foreigners ).
• Handle incoming/outgoing mails/courier services.
• Payroll coordination (Eg.
• Checking of leave records ,attendance etc.)
• Circulation of memo and make sure staff have to read ,sign & understand.
• Process Work Permits & SPASS (Eg.
• Renewal, issuance , cancellations).
• Send workers to Work Pass Service Centre.
• Send workers for Medical Check up.
• Handling customer complaints, request & enquiries.
• Doing staff payrolls.
• Provide leadership to team; plan, organize, develop and manage company resources to meet objectives, operations goals, and customer requirements.
• Liase with Police Licensing for Branch License and staffs License for spa establishment.
• Familiar with M.O.M Guidelines and Regulation.
• Familiar with CASE Trust Application.
• In charge of staffs Annual Leaves, Public Holidays, Sick Leaves etc.
• In charge of recovering customers complaints via emails and verbally.
• In charge of Massage Course Application.
• In charge of Staff Attendance , Disciplinary and Progress.
• In Charge of Staff Letter of Appointment, Confirmation and Increment.
• Perform General Filing , memos and clerical duties.
• Manage Staffs Scheduling.
• Assuring Office and Branches stocks and necessary tools.
• Mobile and check on branches weekly.
• Built human resource organization and aligned people and culture with corporate strategic priorities and operations

Monthly Salary : $5000.00CAD

• Review and formulate pay schemes,performance and market-based rewards framework and compensation packages.
• Oversee and prepare management reports and analysis and oversee all HR-related databases.
• Oversee and review salary and benefits surveys and benchmarking.
• Conduct regular review of manpower requirements,formulate resourcing strategies for manpower needs.
• Oversee and conduct recruitment,deployment of staff to achieve job fit and exit mechanisms.

Reason for leaving : I was based in Canada, Toronto.

Contract completed.

• Ensure all workers have appropriate medical, offshore survival, induction and project specific requirements prior to mobilization.
• Manage all administrative processes including issue of joining instructions; maintain accurate records and filing.
• Track and administer weekly/daily staff change.
• Arrange for issue of appropriate PPE.
• Maintain and update staff Rota (mob plan).
• Interface to ensure contractual terms are adhered to.
• Interface for recruitment needs.
• Interface with maintenance for labor allocation of ad hoc labor requirements.
• Maintain records of/book all training for offshore personnel.
• Optimize allocation of labor to projects to reduce standby and/or agency & sub contract labor.
• Coordinating & planning labor resource pool across the construction group (construction coordinators) to ensure efficient and effective use of current personnel.
• Creation + Management of budget reports.
• Interface for flights.
• Raise change requests.
• Act as central point of contact for offshore labor.
• Audit timekeeping by supervisor/vendors – when requested.
• Manage hotel reservations for all travelling labor (and transport where necessary).
• Liaise with Supervision to ensure correct job card numbers have been submitted on timesheets.
• Identify and action training/standby hours required to be entered into Time net system on timesheets.
• Co-ordinate pay queries in timely fashion.
• Manage administrative processes as instructed by Supervisor.
• Track and highlight changes to onshore logistics for aviation purposes.
• Track and reconcile POB numbers on daily basis.
• Active participant in project “on-call” Rota involving some out of hours working.
• Monitored and directed incoming mail and prepared outgoing mail