Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
References
Generic
WANEENAT MUENGSAEN

WANEENAT MUENGSAEN

Bangkok

Summary

Proactive professional with strong intercultural communication skills, eager to apply a global perspective and a volunteer-minded approach to contribute to a company's success. Seeking an opportunity to develop new skills within an international work environment.

Knowledgeable Medical Assistance Coordinator with background in project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing events and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes.

Overview

11
11
years of professional experience

Work History

Medical Assistance Coordinator, Operations Medical Section

Allianz Worldwide Partners Thailand (AWP Services)
07.2022 - Current
  • Directed the end-to-end management of complex medical, evacuation, repatriation, and death cases, ensuring all logistical and support needs were met.
  • Provided 24/7/365 global assistance to individuals and corporations, offering advice, support, and solutions for medical emergencies and other travel-related issues.
  • Facilitated clear and consistent communication with a worldwide network of clients, family members, medical professionals, and vendors.
  • Acted as a liaison between clients, insurance companies, and medical providers to ensure seamless service delivery.
  • Streamlined case progression by initiating, tracking, and completing tasks tailored to each unique situation, ensuring timely and effective resolution.
  • Managed all client communications via phone and email, serving as the primary point of contact for case coordination.
  • Collaborated cross-functionally to involve other departments and resources, enhancing overall case management and client satisfaction.

Referral Center Secretary and Coordinator of International Insurance Referral & Alliance Service Center

Samitivej Sukhumvit Hospital
01.2017 - 01.2022
  • Coordinated with overseas insurance companies to process and activate travel insurance policies.
  • Managed insurance document verification, including medical documents, invoices, and policy certificates.
  • Served as a department representative for internal and external meetings.
  • Requested and followed up on pre-approval and guarantee of payment letters.
  • Provided consultant services for international insurance cases, solving inquiries related to claims, policy access, and benefits.
  • Summarized and analyzed department reports.

Airport Operator, Airports of Thailand Public Company Limited (AOT)

Ubon Ratchathani International Airport
05.2016 - 07.2016
  • Held a Certificate of Excellent Trainee for the position.
  • Managed real-time flight status updates and flight schedule checks.
  • Operated the AOT information counter, providing information to tourists and assistance required.

Casual Staff (During Studying), Department of Insurance Medical Document

Samitivej Sukhumvit Hospital
04.2014 - 07.2014
  • Ensured the integrity of medical documentation by performing thorough checks and corrections.
  • Facilitated communication between internal departments to resolve discrepancies and expedite document processing.
  • Served as a key point of contact for patients and insurance companies, fulfilling requests for critical medical records and forms.

Education

Bachelor of Arts - Major English And Communication, Minor Tourism

Ubon Ratchathani University
Thailand
05.2017

Skills

  • Languages: Good command of English
  • Software: Microsoft Office Suite (Word, PowerPoint, Excel, Outlook), VDO Editor
  • Professional: Multitasking and organization, Coordination, Creative and Supportive skills
  • Medical billing
  • Customer service
  • Data entry
  • Decision-making
  • Insurance verification
  • Regulatory compliance
  • Conflict resolution
  • Task prioritization
  • Administration and operations

Accomplishments

  • 2017: Instructor's Assistant in English Camps at primary and high schools, including the UBU Language and Culture Camp.
  • 2016: A lecturer in English Academic Camps.
  • 2016: Awarded a Certificate of Excellent Trainee as an Airport Operator (AOT).
  • 2015: A staff member at the UBU ASEAN Youth Leadership Development Camp, in coordination with Danang University, Vietnam.
  • 2013-2017: Coordinator for the English Crazy Club.

Languages

English
Advanced (C1)
Thai
Bilingual or Proficient (C2)

Timeline

Medical Assistance Coordinator, Operations Medical Section

Allianz Worldwide Partners Thailand (AWP Services)
07.2022 - Current

Referral Center Secretary and Coordinator of International Insurance Referral & Alliance Service Center

Samitivej Sukhumvit Hospital
01.2017 - 01.2022

Airport Operator, Airports of Thailand Public Company Limited (AOT)

Ubon Ratchathani International Airport
05.2016 - 07.2016

Casual Staff (During Studying), Department of Insurance Medical Document

Samitivej Sukhumvit Hospital
04.2014 - 07.2014

Bachelor of Arts - Major English And Communication, Minor Tourism

Ubon Ratchathani University

References

MR.SURASAK WITOON, Advisor/Instructor of English and Communication program at Ubonratchathani University, +66 83-662-9503, Ubonratchathani University, 85 Sathonlamak Rd, Mueang Si Khai, Warin Chamrap District, Thailand, 34190

MR. SATHIN SOONTHORNPOJANA

Department Assistant Division Manager, International Insurance Department Referral & Alliance Service Center, Samitivej Sukhumvit Hospital

Address: 133 Sukhumvit 49, Klongtan Nua,Vadhana, Bangkok 10110

MR.CHANAWIT PAMEE

Medical Assistance Supervisor , Operations Medical Section, Allianz Worldwide Partners Thailand (AWP Services)+66 84 647 3475

Address: AWP Services (Thailand) I 7th Floor, City Link Tower, 1091/335 Soi Petchburi 35 New Petchburi Road, Makkasan, Rajathevi I Bangkok 10400 I Thailand

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