Wan Najwa binti Wan Ismail
Business Operation Specialist
Bandar Baru Bangi
Summary
12 Years of total experiences
Dedicated Business Operations Specialist committed to executing tasks diligently in order to consistently exceed targets. A dependable team member who is used to taking on challenging duties, is dependable and prepared for fast-paced work, and meets needs with meticulous attention to detail and a hardworking attitude. Seek out ways to go above the basics and have a positive impact on the team.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Business Operation Specialist
NTT MSC Sdn. Bhd.
11.2021 - Current
- Added new opportunities to Salesforce (SFDC)
- Extracted data from SFDC and prepared updated Pipeline Reports and Dashboards for submission to higher-level management
- Maintained a sales pipeline in SFDC to ensure all applicable requirements were met
- Be a point of contact for presales & sales team for any questions, advice or guidance on Direct system and provide supports on Direct administration activities, such as registering new user accounts and new clients
- Prepared quotations in the Direct system for all won opportunities in accordance with approved contracts and vendor costing margins
- Load all won contracts in Order Management Tools (WFT) after verification with the approved SOW or Customer PO (Purchase Order)
- Closely followed up on contract/order management flow from quotation approval in Direct, Work Flow Tools (WFT) updates, until contract creation in SAP
- Monitored and cleared exceptions in WFT and SAP to avoid delays in contract creation in SAP
- Checked contract validity and accuracy in terms of contract dates, contract prices, product codes, etc., in SAP
- Prepared vendor e-Purchase Requests (e-PR) in the system
- Ensured timely receipt of invoices from vendors and made payments on time to avoid penalties
- Streamlined business operations by implementing efficient process improvements and organizational strategies.
Project Administrator
Ericsson (Malaysia) Sdn Bhd
08.2021 - 10.2021
- Consolidating data from team members management level daily
- Update data into various database
- Prepare and track acceptance documents
- Custodian of documents repository
Project Documentation Coordinator/Project Admin
Nokia Solution Networks Sdn Bhd
11.2018 - 04.2021
- Gathering data about project progress and producing reports
- Developing standards and processes (Budget, cost control & Forecasting)
- Assists Project Team on subcon PO request (New PO / Revision / Subcon Reallocation / Scratch PO)
- Validation of SPO request, identifying SOW & securing budget approval
- Creation of Change Request (under NCC budget)
- Creation of sites & call-off Work Packages in IPM
- Coordination with Logistics for SvO / SPO no
- Alignment of SO, PO and WP in IPM
- Controlling and monitoring subcon PO status
- Consolidation of reports from Project Team and providing sites good for customer invoice
- Preparation of initial SO validation and PAC for submission
- Coordination with Logistics for approved PAC, final SO validation and other supporting documents for invoice
- WCC Scope & SPO value validation in line with Approved PAC & triggering in IPM
- Updating Overall Invoicing Summary Tracker for daily / weekly status
- Monitor and track invoicing progress and handle any issues that arise
- Supporting Billing & invoicing Team to trigger Good Receipt (GR) & provides supporting documents for invoicing purpose
- Involve in Subcontractor's PO issues, SLA and invoicing issues
- Collecting Work Completion Certificate (WCC) from subcon and getting approval from all Project Managers, Project Director
- Checking all relevance document uploaded in company's database
- Liaise and train subcontractor on how to maintain documentation procedure in company's database
Project Admin
Theta Technologies Sdn Bhd
11.2017 - 10.2018
- Prepare punch list report for sites with alarms
- Prepare acceptance document for acceptance test at sites
- Prepare punch list report tracker for easy tracking
- Reporting to Project Manager
- Multi-task
Project Executive (PMO)
UCE Engineering Sdn Bhd
08.2017 - 10.2017
- Preparing PMO reports for project teams
- Preparing ESAR
- Provide administrative support to the team
- Updating data tracker
- Completing ISDP QC
- Multi-task
Project Co-ordinator -Admin (ICPS Project Under Transit Acquirer Sdn Bhd)
Korean Smart Card Co. (Malaysia branch)
04.2017 - 06.2017
- Managing Daily Staff Attends (KSCC/ LG CNS / PWC)
- Issue access card when necessary, (for visitor / New PMO / PWC / VIX/ TASB)
- Filling in time sheet for all the members daily / weekly (KSCC/ LG CNS / PWC)
- Creating month end attends report (KSCC/ LG CNS / PWC)
- Submit attendance file every month end of the month to Project Manager & Project Director for approval
- Scanning each Attends Record of the project team members to head Quarter on Monthly Basis or when there is a need
- Calculating Month End Working Hours / Allowance for team members
- Filing all attends record
- Monitoring the Access System
- Creating Quarterly Report and Submit to Head Quarter
- Keeping expenses records
- Collecting all Expenses Receipt from all the members and compiling all the Documents to fill in form for each expense claim on weekly & monthly basis
- Create Expenses Summary Report by end of every Month
- Calculating the Expenses claim monthly
- Submit the Expenses Claim fills by end of every month for approval
- Scanned those Claim to Head Quarter when there is a need or quarterly
- (Q1 / Q2 / Q3/ Q4)
- Creating GST Report monthly Basic & Submitting to Local Finance
- Managing overall Basic Account and expenses on behalf for KSCC
- Purchasing Monthly Office Suppliers
- Keeping track of overall purchasing and the stock in and out
Documentation Coordinator
Huawei Technology (M) Sdn Bhd
05.2016 - 04.2017
- Managing project documentation, site folder, project database
- Liaise with subcontractor for document submission and upload in the customer's system database
- Maintaining customer's system database and make sure all data entered in system is correct
- Applying work permit for project team
- Follow up with Maxis Team to get work permit approval
- Preparing data tracker
- Tracking all decomm material status at sites
- Follow up with subcontractor to collect decomm material from sites and follow up with subcon on Return Material Notes submission
- Follow up with Maxis team to get approval on Return Material Notes and make sure all decomm material has been returned to warehouse within specific timeline
- Uploading all related documents in company's database and update all related data
- Multi-task - as requested by Project Manager or Team Leader
- Reporting to Project Manager and Team Leader
Project Admin / Document Controller
Nokia Networks Sdn Bhd
05.2011 - 04.2016
- Checking and approving documents before submission for customer’s approval
- Preparing site acceptance certificate & site data tracker for submission to customer
- Coordinate project transmittal including : site folder, as built drawing, customer approval certificate and invoicing supporting documents
- Work closely with all contractors and field staff to ensure all project documentation are recorded in the system database
- Ensure adherence to deadlines
- Supporting Logistic team in Issuing pre-material request in SAP
- Supporting Financial department to provide supporting document for invoicing purpose
- Collecting & tracking project updates from different team members
- Coordinating with difference departments within organization and ensuring all documents are kept in right location and accessible to all internal services
- Scanning all relevant new documents and uploading into database
- Ensuring all documents are up to date within electronic filing system
- Supporting ad-hoc assignment based on request
Intellectual Property Executive
Norunnuha Sdn Bhd
01.2011 - 05.2011
- Liaise with customer
- Patent Search
- Patent Drafting
- Patent Filing
Education
Bachelor's Degree - Engineering (Electrical/Electronic)
Universiti Malaysia Pahang
Skills
- Document Management System
- Order Management
- Salesforce
- DIRECT
- Microsoft Excel
- Microsoft Office
- VLSI
- SAP
- AUTOCAD
Total Experience Years
12
Timeline
Business Operation Specialist
NTT MSC Sdn. Bhd.
11.2021 - Current
Project Administrator
Ericsson (Malaysia) Sdn Bhd
08.2021 - 10.2021
Project Documentation Coordinator/Project Admin
Nokia Solution Networks Sdn Bhd
11.2018 - 04.2021
Project Admin
Theta Technologies Sdn Bhd
11.2017 - 10.2018
Project Executive (PMO)
UCE Engineering Sdn Bhd
08.2017 - 10.2017
Project Co-ordinator -Admin (ICPS Project Under Transit Acquirer Sdn Bhd)
Korean Smart Card Co. (Malaysia branch)
04.2017 - 06.2017
Documentation Coordinator
Huawei Technology (M) Sdn Bhd
05.2016 - 04.2017
Project Admin / Document Controller
Nokia Networks Sdn Bhd
05.2011 - 04.2016
Intellectual Property Executive
Norunnuha Sdn Bhd
01.2011 - 05.2011
Bachelor's Degree - Engineering (Electrical/Electronic)
Universiti Malaysia Pahang
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