Wan Kean Wei
Summary
Successful Senior Customer Service Officer with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cook
Ajisen Ramen
01.2001 - 12.2003
- Prepare customer orders and custom to customer request.
- Mise en place for the next day menu and be ready for any preparation.
- Practice good hygiene in the kitchen and follow Chef orders for any job task.
Chef
Ajisen Ramen
01.2004 - 12.2007
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
Assistant F&B Manager
Cathay Cineplex Cineleisure Orchard
01.2008 - 12.2011
- Increased customer satisfaction by implementing innovative food and beverage service techniques.
- Streamlined operations for improved efficiency by optimizing staff scheduling and task delegation.
- Enhanced overall guest experience with attentive service and prompt resolution of issues.
- Developed new menu items, collaborating closely with the culinary team to ensure high-quality offerings.
Food and Beverage
Self-employeed
03.2012 - 06.2014
- Set-up my own stall selling Rojak and Popiah at Food Court.
Operations Manager
Ah Huat DCT Pte Ltd
10.2014 - 02.2016
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Setting up of 2 new outlet at Smith Street and Bukit Batok West.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conduct training for staff and refresher training as when necessary.
Customer Service Officer (Contract)
Singapore Pools Private Limited
06.2016 - 06.2017
- Handling general enquiries on Singapore Pools Account customers and retail customers.
- Handling all feedback from Member of Public pertaining to Singapore Pools.
- Doing Outcall to customer to assist on all email enquiries.
Senior Customer Service Officer
Singapore Pools Private Limited
06.2017 - Current
- Joined as Permanent Staff at year 2017 and promoted to Senior Customer Service officer at year 2021.
- Enhanced customer satisfaction by consistently providing prompt and accurate resolutions to enquiries and concerns.
- Implemented new training programs for junior customer service officers, leading to improved performance levels.
- Streamlined communication channels between departments, resulting in faster resolution times for customer issues.
- Developed and maintained a comprehensive knowledge of product offerings, allowing for more effective issue resolution.
- Assist on all email enquiries and resolve any customer dissatisfaction.
Education
High School Diploma -
Kaplan Singapore
Singapore, Wikie Edge10.2018
O Level
Bedok View Secondary School
Singapore 12.1996
Skills
- Microsoft Office – Word, Excel, PowerPoint
- Problem Resolution
- Coaching and Mentoring
- Customer Satisfaction
- Complaint Handling
- Feedback collection
- Customer follow-up
- Email Etiquette
- Call Center Management
- Customer satisfaction measurement
Accomplishments
Awarded the Gold Award for Excellent Service Award 2023.
Personal Information
- Available: 2 weeks
- Age: 45
- Salary: $3500
- Expected Salary: $3800
- Date of Birth: 05/14/78
- Gender: Male
- Nationality: Singaporean
- Marital Status: Single
- Religion: Buddhism
References
- Alvin Tsang, Senior Executive Officer, Customer Service, 9773 9085
Certification
Smile-Rathon Awards FY 2018/19
Awarded Champion for the Yearly Smile-Rathon.
Languages
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Timeline
Senior Customer Service Officer
Singapore Pools Private Limited
06.2017 - Current
Customer Service Officer (Contract)
Singapore Pools Private Limited
06.2016 - 06.2017
Operations Manager
Ah Huat DCT Pte Ltd
10.2014 - 02.2016
Food and Beverage
Self-employeed
03.2012 - 06.2014
Assistant F&B Manager
Cathay Cineplex Cineleisure Orchard
01.2008 - 12.2011
Chef
Ajisen Ramen
01.2004 - 12.2007
Cook
Ajisen Ramen
01.2001 - 12.2003
High School Diploma -
Kaplan Singapore
O Level
Bedok View Secondary School
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