Wan-Chen (Chenny) Yang
Singapore
Summary
A bright, self-driven pharmacy graduate with years of working experiences in hospital, pharmacies, startup, airlines, F&B, and tutoring environment. Recognized for having professional disposition for high level of customer service and interpersonal skills to provide solutions and to drive customer's satisfaction. Dedicated, hard-working and a team player that motivates one another to deliver the best working attitude and environment.
Overview
10
10
years of professional experience
Work History
Medical Beauty Lobby Manager
Adisha Torre
07.2021 - 12.2021
- Manage walk-ins and client appointments to minimize guests' waiting time.
- Worked closely with beauty therapists for overall clinic operations, optimizing resources while maintaining high-quality service standards.
- Conducted regular inspections of common areas, identifying areas for improvement or maintenance needs.
- Reviewed guest feedback regularly, making necessary adjustments to improve overall experience.
Flight Stewardess
Singapore Airlines
03.2019 - Current
- Strive to provide absolute professional customer service by going the extra mile whenever possible.
- Received numerous compliments and positive voice of customer (VOC) above 80% of the flights.
- Demonstrated ability to adapt and work effectively in a fast-paced and challenging environment with a team that has varied working styles.
- Received Best Trainee Award for top cabin crew trainee performance.
- Administer first aid when required and handle medical situations in a discrete and professional manner.
Sales & Marketing Executive
LDSY Ptd Ltd, PTO holdings
11.2020 - 07.2021
- Updating databases and using a customer relationship management (CRM) system.
- Conceptualized and implemented marketing strategies and campaigns to increase brand awareness and customer base.
- Carried out market research to understand the market segments such as buying power, age group, awareness about the importance of brain health, etc.
- Explained and coordinated validation plans with various industries to obtain data for application of ESG grant that would appeal to a larger market.
- Did telemarketing on cold and warm leads, and ensure a good relationship is built and maintained.
- Worked closely and report directly to the company Director.
English Tutor
Private English Tutor
12.2018 - 03.2019
- Prepare students for English language standardized testing by providing strategies to overcome test anxiety and enhance academic capabilities.
- Improved students' written and verbal English skills through personalized learning programs.
- Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
Restaurant Crew Member
Pinococo Italian Restaurant
09.2018 - 12.2018
- Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations.
- Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
Hospital Pharmacy Intern
Taichung Tzu Chi Memorial Hospital
12.2016 - 05.2017
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Interacted with healthcare professionals to support timely and proper processing of prescriptions.
- Counseled patients on new medications and OTC products.
Community Pharmacy Intern
Nantou Local Community Pharmacy
08.2015 - 09.2015
- Counseled patients regarding proper intake of medications.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Helped achieve pharmacy business objectives by increasing sales and gross margins by 20%.
Pharmacy Intern
University of Southern California
06.2015 - 07.2015
- Counseled patients on new medications and OTC products.
- Delivered training on medical device use and storage to enhance support for different groups of patients.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Performed blood pressure and blood glucose tests.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Researched and studied on drug designs.
Event Hostess
Overseas Chinese Students Organization
12.2014 - 12.2014
- Worked closely with Event General Coordinator to maintain optimum levels of communication to effectively and efficiently complete projects
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement
- Planned large-scale events such as performance shows, conferences, and meetings
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Maintained lively ambience and atmosphere.
Education
Bachelor of Pharmacy - Pharmacology
Kaohsiung Medical University
Diploma, AP Courses -
Ekamai International School
Skills
- Customer service
- Interpersonal communications
- Team Player
- Proactive
- Passionate
- Responsible
- Adaptability
- Hardworking
- MS Office
- Adobe Photoshop
Languages
English
Mandarin
Thai
Hokkien
Personal Information
Date of Birth: 06/25/95
Hobbies and Interests
- Music
- Swimming
- Diving
- Drawing
- Reading
- Yoga
- Baking
Timeline
Medical Beauty Lobby Manager
Adisha Torre
07.2021 - 12.2021
Sales & Marketing Executive
LDSY Ptd Ltd, PTO holdings
11.2020 - 07.2021
Flight Stewardess
Singapore Airlines
03.2019 - Current
English Tutor
Private English Tutor
12.2018 - 03.2019
Restaurant Crew Member
Pinococo Italian Restaurant
09.2018 - 12.2018
Hospital Pharmacy Intern
Taichung Tzu Chi Memorial Hospital
12.2016 - 05.2017
Community Pharmacy Intern
Nantou Local Community Pharmacy
08.2015 - 09.2015
Pharmacy Intern
University of Southern California
06.2015 - 07.2015
Event Hostess
Overseas Chinese Students Organization
12.2014 - 12.2014
Bachelor of Pharmacy - Pharmacology
Kaohsiung Medical University
Diploma, AP Courses -
Ekamai International School
Similar Profiles
Jose DavalosJose Davalos
Automotive Technician at Danny De La TorreAutomotive Technician at Danny De La Torre
Davide TerazziDavide Terazzi
Barman / Waiter at Torre a Cona Wine EstateBarman / Waiter at Torre a Cona Wine Estate
Angelique AbboudAngelique Abboud
Manager at Torre Restaurant Group, Trattoria RomanaManager at Torre Restaurant Group, Trattoria Romana