Wan-Chen (Chenny) Yang
Singapore
Summary
A bright, self-driven pharmacy graduate with years of working experiences in hospital, pharmacies, startup, airlines, F&B, and tutoring environment. Recognized for having professional disposition for high level of customer service and interpersonal skills to provide solutions and to drive customer's satisfaction. Dedicated, hard-working and a team player that motivates one another to deliver the best working attitude and environment.
Overview
10
10
years of professional experience
Work History
Medical Beauty Lobby Manager
Adisha Torre
Singapore
07.2021 - 12.2021
- Manage walk-ins and client appointments to minimize guests' waiting time.
- Worked closely with beauty therapists for overall clinic operations, optimizing resources while maintaining high-quality service standards.
- Conducted regular inspections of common areas, identifying areas for improvement or maintenance needs.
- Reviewed guest feedback regularly, making necessary adjustments to improve overall experience.
Flight Stewardess
Singapore Airlines
Singapore
03.2019 - Current
- Strive to provide absolute professional customer service by going the extra mile whenever possible.
- Received numerous compliments and positive voice of customer (VOC) above 80% of the flights.
- Demonstrated ability to adapt and work effectively in a fast-paced and challenging environment with a team that has varied working styles.
- Received Best Trainee Award for top cabin crew trainee performance.
- Administer first aid when required and handle medical situations in a discrete and professional manner.
Sales & Marketing Executive
LDSY Ptd Ltd, PTO holdings
Singapore
11.2020 - 07.2021
- Updating databases and using a customer relationship management (CRM) system.
- Conceptualized and implemented marketing strategies and campaigns to increase brand awareness and customer base.
- Carried out market research to understand the market segments such as buying power, age group, awareness about the importance of brain health, etc.
- Explained and coordinated validation plans with various industries to obtain data for application of ESG grant that would appeal to a larger market.
- Did telemarketing on cold and warm leads, and ensure a good relationship is built and maintained.
- Worked closely and report directly to the company Director.
English Tutor
Private English Tutor
Taiwan
12.2018 - 03.2019
- Prepare students for English language standardized testing by providing strategies to overcome test anxiety and enhance academic capabilities.
- Improved students' written and verbal English skills through personalized learning programs.
- Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
Restaurant Crew Member
Pinococo Italian Restaurant
Taiwan
09.2018 - 12.2018
- Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations.
- Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
Hospital Pharmacy Intern
Taichung Tzu Chi Memorial Hospital
Taiwan
12.2016 - 05.2017
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Interacted with healthcare professionals to support timely and proper processing of prescriptions.
- Counseled patients on new medications and OTC products.
Community Pharmacy Intern
Nantou Local Community Pharmacy
Taiwan
08.2015 - 09.2015
- Counseled patients regarding proper intake of medications.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Helped achieve pharmacy business objectives by increasing sales and gross margins by 20%.
Pharmacy Intern
University of Southern California
Los Angeles, United States of America
06.2015 - 07.2015
- Counseled patients on new medications and OTC products.
- Delivered training on medical device use and storage to enhance support for different groups of patients.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Performed blood pressure and blood glucose tests.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Researched and studied on drug designs.
Event Hostess
Overseas Chinese Students Organization
Taiwan
12.2014 - 12.2014
- Worked closely with Event General Coordinator to maintain optimum levels of communication to effectively and efficiently complete projects
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement
- Planned large-scale events such as performance shows, conferences, and meetings
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Maintained lively ambience and atmosphere.
Education
Bachelor of Pharmacy - Pharmacology
Kaohsiung Medical University
Diploma, AP Courses -
Ekamai International School
Skills
- Customer service
- Interpersonal communications
- Team Player
- Proactive
- Passionate
- Responsible
- Adaptability
- Hardworking
- MS Office
- Adobe Photoshop
Languages
English
Mandarin
Thai
Hokkien
Personal Information
Date of Birth: 06/25/95
Hobbies and Interests
- Music
- Swimming
- Diving
- Drawing
- Reading
- Yoga
- Baking
Timeline
Medical Beauty Lobby Manager
Adisha Torre
07.2021 - 12.2021
Sales & Marketing Executive
LDSY Ptd Ltd, PTO holdings
11.2020 - 07.2021
Flight Stewardess
Singapore Airlines
03.2019 - Current
English Tutor
Private English Tutor
12.2018 - 03.2019
Restaurant Crew Member
Pinococo Italian Restaurant
09.2018 - 12.2018
Hospital Pharmacy Intern
Taichung Tzu Chi Memorial Hospital
12.2016 - 05.2017
Community Pharmacy Intern
Nantou Local Community Pharmacy
08.2015 - 09.2015
Pharmacy Intern
University of Southern California
06.2015 - 07.2015
Event Hostess
Overseas Chinese Students Organization
12.2014 - 12.2014
Bachelor of Pharmacy - Pharmacology
Kaohsiung Medical University
Diploma, AP Courses -
Ekamai International School