Wai Meng Chin
Summary
Proven in driving revenue growth and fostering key relationships, I excel in business development and relationship building. At Primech A&P Pte Ltd, I streamlined processes for efficiency, achieving significant client retention and sales account growth. Expert in pricing strategy and cost management, my approach consistently maximizes profit and nurtures long-term partnerships.
Overview
16
16
years of professional experience
Work History
Senior Business Development Executive
Primech A&P Pte Ltd
07.2017 - 09.2021
- Building business relationship with new prospects. Created and presented company awareness with potential prospect and nurture new sales accounts.
- Representative of the company. Participated in project tenders, site visit, determine tender bids, present tender propasal, tender quotations, tender interview and tender contract negotiation.
- Relationship building and customer retention. Strengthen customer relations to achieved contract renewal and long-term business growth.
- Streamlined internal processes to enhance efficiency, cost savings and ensuring clients needs were addressed.
- Kept meticulous client notes and updated account information in company databases.
Customer Service Cum Admin Executive
Crystal Time (S) Singapore
06.2016 - 06.2017
- Enhanced customer satisfaction by streamlining communication channels and established long-term relationships through consistent delivery of high-quality products and services.
- Handling products imperfection, claims, after sales services and purchase order from Switzerland and Hong Kong.
- Monitor order shipping schedule, packing and arrange courier services for products return.
- Issuing service note, A/R invoices, credit note, good receipt note and inventory transfer from Sap system.
- Liase with customers and retailers on watches services quotation, schedule of collection and delivery. Preparing daily sales report and invoices, ensure prompt payment by customers and retailers.
Senior Retail Sales Associate
Amorepacific Singapore Pte Ltd (Laneige)
03.2014 - 05.2016
- Conducted in-store events and promotions to attract new customers and increase overall sales.
- Contributed ideas for marketing campaigns that helped draw attention to featured products or seasonal offerings within the store.
- Preparing and submit monthly sales, commission, business and competitor report to management.
- Supported inventory management by maintaining accurate stock levels and assisting with restocking efforts when necessary.
- Participated in ongoing training programs, ensuring thorough knowledge of all products carried and their specific ingredients benefits.
- Increased customer satisfaction by providing exceptional service and product knowledge. Developed loyal customer base by building rapport with client.
Senior Retail Sales Associate
Loreal Singapore Pte Ltd ( Shu Uemura)
04.2011 - 02.2014
- Collaborated with management to implement promotional strategies that drove increased foot traffic and sales volume.
- Boosted sales revenue by consistently upselling products and suggesting additional items based on customer needs
- Participated in store events, showcasing new merchandise collections to drive interest and generate buzz among clientele.
- Exceeded individual sales targets while contributing to team goals through consistent high performance.
Beauty Sales Consultant
Loreal Malaysia Sdn Bhd (Lancome)
10.2005 - 02.2011
- Driving and maximising the sales and profitability of company to achieve target and sales growth.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Stayed current on industry trends and product knowledge to better serve clients'' needs.
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
- Maintained a visually appealing store environment through regular merchandising and display updates.
Education
Diploma - Business Administration
PSB Academy Singapore
Singapore 02.2016
Skills
- Key account growth
- Relationship building and rapport
- Product Demonstrations
- Business Development
- Revenue and profit maximization
- Sales and Marketing
- Pricing strategy
- Cost Management
Timeline
Senior Business Development Executive
Primech A&P Pte Ltd
07.2017 - 09.2021
Customer Service Cum Admin Executive
Crystal Time (S) Singapore
06.2016 - 06.2017
Senior Retail Sales Associate
Amorepacific Singapore Pte Ltd (Laneige)
03.2014 - 05.2016
Senior Retail Sales Associate
Loreal Singapore Pte Ltd ( Shu Uemura)
04.2011 - 02.2014
Beauty Sales Consultant
Loreal Malaysia Sdn Bhd (Lancome)
10.2005 - 02.2011
Diploma - Business Administration
PSB Academy Singapore
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