WAI LEONG LOCK
LEAD RETAIL CREW
Summary
Dynamic retail professional with a proven track record at Mount Faber Leisure Group, excelling in customer relationship management and service excellence. Recognized for enhancing customer satisfaction through effective communication and teamwork, while demonstrating strong organizational skills and efficient cash management. Committed to fostering a positive work environment and achieving operational goals.
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
28
28
years of professional experience
4
4
Languages
Work History
LEAD RETAIL CREW
Mount Faber Leisure Group Pte Ltd
09.1997 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
No Degree - Precision Engineering
Institute of Technical Education
SingaporeSkills
Service excellence
Customer relationship management
Strong organizational skills
Effective time management
Effective team collaboration
Strong attention to detail
Efficient inventory replenishment
Effective communication
Organizational cleaning skills
Effective problem resolution
Consistent self-management
Cash management
Timeline
LEAD RETAIL CREW
Mount Faber Leisure Group Pte Ltd
09.1997 - Current
No Degree - Precision Engineering
Institute of Technical Education
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