Wai Kean Chong

• Spearheaded the development of B2B product roadmaps, aligning with business goals and enhancing platform processes.
• Managed and launched over 50 product change requests, 30 new payment channels in various regions and rolled out API solutions for reseller platform enhancements.
• Led the e-invoicing project, collaborating with PwC to ensure compliance with regulatory requirements by implementing middleware solutions and operational changes.
• Automated processes to improve operational efficiency and enhanced communication channels.
• Overhauled CR management process using agile methodologies, reducing approval times and accelerating project delivery.
• Delivered key solutions for merchants, resellers, and payment gateways, driving significant growth in transaction volume and user satisfaction.
• Mentored product interns, guiding them through product management processes and payment channel integrations.

• Led product development and management for Singtel Dash, including mobile financial services, payments, and e-wallet cash-in functionality.
• Successfully launched Singtel Dash PET, Dash EasyEarn, Dash EasyEarn Lite and insurance riders in collaboration with financial institutions like Etiqa.
• Drove the development of PayNow-SGQR mobile payments and e-wallet cash-in solutions with partners such as OCBC Bank.
• Successfully launched e-Wallet cash-in partnership with Sheng Siong, enabling users to scan a QR code on Sheng Siong's kiosk machine and make cash payments.
• Played a key role in automating financial reports via Robotic Process Automation (RPA).
• Product owner of the agile squad responsible for financial services and payments.

• Delivered solutions for multiple BSS and OSS areas, including billing, customer relationship management, payment gateway and revenue posting.
• Managed major projects like Usage Mediation Transformation, MVNE and Energy Business in the Open Electricity Market, supporting business expansion and regulatory compliance.
• Collaborated with various vendors and financial institutions to enhance payment capabilities and ensure compliance with industry standards.
• Collaborated with business stakeholders, gathered requirements, and delivered projects through full SDLC.
• Implemented DevOps practices and resolved production issues in billing and payments.
• Partnered with financial institutions such as AMEX, Citibank, UOB and DBS for credit card and GIRO payment solutions.

• Contributed to Celcom's BSS project by optimizing CRM systems for retail stores and dealers.
• Managed over 120 customer and store reports, ensuring accurate delivery and analysis.

• Developed web portal functionalities which includes bill payment and finance management module for Celcom's BSS R2 project, managing code deployments and system performance optimizations.
• Led customer requests and collaborated with migration teams to ensure system stability.

• Conducted research on Cognitive Radio at the Wireless Network Protocol Research Laboratory.
• Authored a patent and published a conference paper on Spectrum-Aware Routing in Wireless Communications.

Patents

• System and Method for Spectrum Aware Routing in Wireless Communication

(Filed with Intellectual Property Corporation of Malaysia - MyIPO)

Patent No.: PI 2012701087

• A System and Method for Routing in a Network

(Filed with World Intellectual Property Organization - WIPO)

Patent No.: WO/2014/088402