WAI HON (WAYNE) LOH
Shah Alam,Selangor
Summary
Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in system platform architecture and data flow. Successful career history comprising more than 20 years.
Overview
22
22
years of professional experience
Work History
Customer Experience Management (CEM) Solution Architect
HUAWEI Technologies (Malaysia)
08.2014 - Current
- Main focus on Customer Experience Management (CEM) in Mobile CS/PS Core Network
- Work together with service sales to align strategy plan, tactics and seizing new business opportunity
- Main product knowledge : SmartCare CS/PS SEQ & PROBE platform, Services & Delivery
- Live Network Traffic Data Query/Mining/Analysis, Service Failures Demarcation, Use Cases Integration & Solution
- Project involved in GLOBE Philippines of CEM Pre-sale Proposal & Post-Sale support Taking the TD/TL/PM/SA role of the Globe CEM team for all add-on sales, expansion and new opportunity sales lead for 8 years.
- Taking the PM role to lead the CEM delivery project (TurnKey & expansion)
- Live Network Traffic Data Query/Mining/Analysis, Service Failures Demarcation, Use Cases Integration & Solution
- Solution alignment with HQ R&D
- Supported and deployed CSSEQ (Nationwide) and the 3rd party PS Probe system replacement with PS SEQ (GDE + ARO5200, Nationwide) as well as the Discovery platform (2/3/4/5G).
- Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Delivered high-quality solutions on time and within budget through diligent adherence to project scope, timelines, and resource constraints.
- Mitigated risks associated with solution implementations by conducting thorough assessments of potential vulnerabilities prior to deployment.
- Provided technical leadership and mentoring for junior team members, fostering a supportive learning environment that promoted skill development and career growth.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Managed and monitored installed systems for highest level of availability.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Created strong relationships with key decision makers as trusted consultant of product line.
- Conducted post-sale requirements gathering, analysis and documentation.
- Reduced system downtime through proactive monitoring, maintenance, and optimization of IT infrastructure.
- Optimized resource allocation across multiple projects by utilizing advanced project management tools and techniques for more efficient scheduling and task prioritization.
- Conducted technical workshops and education sessions for customers and maintenance teams.
- Assisted maintenance teams in responses to customer and prospective customer evaluations, escalations and technical requirements documents.
Senior Support Engineer
TEKMARK TELECOMMUNICATIONS
Kuala Lumpur, Malaysia
12.2002 - 09.2005
- Technical support for post-sale & pre-sale on Mobile Switch Network Performance & Monitoring products, such as Tektronix K12/K15 Protocol Analyser, Digital Multiplexer, GPRS performance Analyser, Network Service Analyser and Mobile Call Generation System
- Main work functions including Customer requirement analysis, Products demonstration & presentation, Servicing & Support, Conducting product training, competence transfer to new colleagues
- Experience in live monitoring/simulation testing on variant networks such as wireline network (C7, ISDN & VoIP) & wireless network (GSM, IN, GPRS, EDGE , UMTS, CDMA) for all local network operators (e.g
- Telekom Malaysia, Celcom, Maxis, DiGi & Time Telecom) and Switch Suppliers (e.g
- Siemens, Ericsson, Alcatel and etc).
Technical Director
Excelcom (XL) of Smartcare PS Expansion project
Jakarta, Indonesia
12.2017 - 02.2018
- Leading one of a remote site of PS Netprobe3010 (expansion) in Medan/Sumatra for the hardware & software installation and commissioning alone
- Subcon coordination, customer interfacing for the tense delivery timeplan alignment
- Risk assessment & mitigation plan initiation
- Equipment Power-on activity & Monitoring links cut-over
- Complete HAT on-site
- Assist and lead on the 25x Centre Servers, 2x Netprobe3010 and 6xLand Switches expansion in Cibitung/Jakarta for the commissioning
- Success to complete the Netprobe3010 hardware expansion and software commissioning, equipment power-on and HAT sign off in time within 2 weeks
- Maintain the good relationship with subcon and site manager in order to complete the task
- Success to complete Center Sites of Servers/Netprobe/LSW expansion to support 1Tbps of network traffic in time.
Solution Architect
GLOBE CS-SEQ project
Manila, Philippines
03.2016 - 12.2017
- Support pre-sales team on technical proposal of Huawei Smartcare CS CEM solution tendering
- Deliver customer presentation & discussion with 3rd party vendors
- Align Customer Requirement with R&D of solution feasibility and features ability, as well as customer technical question and enquires
- New sales lead identifying
- Act as Technical Lead role of the Local CEM team in post-sales activities, product knowledge & competence transfer to the engineer team
- Involved the delivery stage as end-to-end engagement
- Analyse the fulfilment & risk of system Functionality & Features requirement delivery
- Handle 3rd party system integration and solution
- Live Traffic migration activities of probes site
- Success to help Pre-sales team awarded the CS-SEQ PO from customer at end of 2016
- Delivered the CS-SEQ system deployment in time, success integrate with 3 main 3rd party systems, Close the HAT/SAT/PAC in time by end of 2017.
Integration Engineer
MPT NGN Core Network Unified Project
09.2015 - 12.2015
- Handle 9 high-risk UMG sites (nationwide) Software Upgrade & Integration on site
- Documentation of Data Gathering and MoP drafting, work close with HQ R&D of system data verification before/after upgrade operation
- Tense of Project timeline & risk management along with the project scheduling changes
- Communicate & liaise close with customer of project work flow update
- Product and Project Knowledge transfer & Mentoring local staff
- Delivered all 9 high risk UMG sites software upgrade successfully within the project time plan agreed
- High compliment awarded from Customer representative and Project Director.
Solution Architect
SMART/PLDT of CEM RFI Tendering
08.2015 - 09.2015
- Supporting the submission of SmartCare CEM Solution Proposal (RFI/RFP)
- Work close with the team
- Reviewing/updating the RFI/RFP document
- Success to submit the tender in time and project awarded eventually.
Solution Architect
Excelcom (XL) of Smartcare project
09.2014 - 08.2015
- Use cases development and implementation to improve the Network KPI/KQI (such as CS core network of Inbound Roaming Analysis, Short Call Repeat Call, Paging Blackhole analysis, User’s Value & Experience Analysis and etc)
- PS core network of Page browsing SR/Delay, Streaming Stall times, Speedtest
- Data mining : SQL script editing of huge data query in Hadoops/Impala/SybaseIQ database and processing for network performance
- Data Analyst : analyze the live network data to perform the valuable information & presentation in slide
- Work close with Technical Lead of the project to align the solution and new business opportunity
- SOC transformation (Knowledge Transfer)
- Managed generate 4 use cases study of CS core network (such as Inbound Roaming analysis, Short Calls Repeat Calls, Paging Blackhole Analysis, User’s Value & Experience Analysis).
CS Core Network Consultant
ERICSSON Singapore
11.2013 - 07.2014
- Supporting Singtel MSS in pool in Network Design and Planning, ISUP gateway TDM circuit design, integration and migration
- Fulltime Dedicate and close working with customer of task involvement :- User Plane Circuit dimensioning (wide use Excel spreadsheet & macro programming)
- Circuit Migration phases Planning into MSS Pool
- Preparing Method of Procedure (MoP) of Circuit Migration
- Preparing Node Configuration Script (Data Transciption)
- Onsite Integration & Node configuration of Circuit Migration
- Circuit Test and commissioning
- Traffic Monitoring after each time migration phase
- Ac-hoc Contingency planning (Traffic migration plan from RAN Team)
- Work close with site cabling contractors
- Regular meeting, discussion & solution presentation to customer
- Prepare and store All project documents for Handover.
CS Core Senior Network Service Engineer
ERICSSON Malaysia
02.2008 - 10.2013
- GSM/WCDMA/NGN Core Network Design & Planning (eg
- MSS/TSS/HLR), High Level Design (HLD) and Details Level Design (DLD), Network Dimensioning, Design Principles
- Participated Projects
- DiGi - MSS Phase II, 3G Phase I, MIP (MSS in Pool) Phase 1, MSS Phase I expansion & As-built Data, HLR redundancy Design
- Celcom – MSS Testbed, MSS Network Audit, MSC-Server Blade Cluster network design
- UMobile – MGW expansion & As-Built Data
- VNP/Vietnam – TSS Network Design
- Telkomsel/Indonesia – TSS Network Design
- Telkomsel/Indonesia – MSS Blade Cluster Network Design
- Celcom/Malaysia – MSS Modernization & MSC-S Blade Cluster deployment Network Design & POI migration Integration
- Celcom/Malaysia - MiP (MSC in Pool) & MGw in Pool Design and Network Configuration/Integration for RAN migration
- DST/Brunei – LTE/HSS MVI High Level Network Design
- Singtel Singapore MiP (MSC in Pool) for 3G traffic in OLP & LIVE Network
- Project knowledge transfer & sharing to internal & external.
CS Core Network Design Engineer
NOKIA SIEMENS NETWORK Malaysia
- 02.2008
- GSM/WCDMA/NGN MSS Core Network Design & Planning , High Level Design (HLD), Details Level Design (DLD), Node Dimensioning
- Participated Projects
- Vimplecom, Russia – 2G MSS Network Design
- Irancell, Iran – 2G MSS Network Design
- TWM, Taiwan – Source Data audit
- AVEA, Turkey – 2G MSS Network Design & Dimensioning
- SFR, France – 2G/3G MSS cycle 2 Network Design
- DiGi, Malaysia – 2G MSS High Level Dimensioning
- GP, Bangladesh – 2G MSS High Level Dimensioning
- Tele2, Sweden – 2G/3G Network Design
- Knowledge transfer & Sharing to internal & external.
Switch Engineer
DIGI TELECOMMUNICATIONS
- 12.2002
- Handling the Fixed network (PSTN) switching Operation & Maintenance task such as : C7 link configuration (POT Interconnect)
- ISDN (BRI/PRI) application testing & commissioning
- Subscriber's lines (POTs, ISDN BRI/PRI) activation & fault maintenance
- Second level support
- 24 hours on call stand-by of Network failure maintenance
- Call tracing of fraud maintenance
- Coordinating & supervising a team of technicians
- Administrating the fixed network numbering & customer database
- Advance Telephony Service testing
- Provisioning the service of process & procedure (SOPP) documentation
- Involving switching configuration activities such as fixed line (2+8) numbering migration, Equal Access project, VoIP project & Auto Dialer Management System.
Education
Bachelor Degree of Electrical & Electronics Engineering - Electrical, Electronics Engineering Technologies
Liverpool John Moores University (LJMU)
United Kingdom07.1997
Diploma of Electrical & Electronics Engineering -
Polytechnic Ungku Omar
Malaysia06.1995
Certificate of Education Malaysia (O-Level) -
SMJK (C) Pei Yuan
Perak/Malaysia11.1990
Skills
- Enterprise Architecture Design
- Performance Optimization
- Security and Compliance
- Stakeholder Communication
Coursework
- CEM Competence Training
- Huawei Smartcare Product Training
- LTE signalling flow
- CS/PS Network Performance & Demarcation
- Diameter Signaling Controller (DSC) Fast Track workshop
- IP Network for Ericsson
- XTF tachboard Workshop
- Moshell Troubleshooting Workshop
- SI Core Campus SA Training, Ericsson Education Center Jakarta, Indonesia
- IP Transformation, Ericsson Education Center, Malaysia
- MSS Blade Cluster Network Design Workshop, Jakarta, Indonesia
- MSS Advance Network Design Training, Ericsson Education Centre Cyberjaya, Malaysia
- GSM/WCDMA MSC Configuration, Ericsson Education Centre Cyberjaya, Malaysia
- GSM/WCDMA Mobile MGW R4 Operation, Ericsson Education Centre Cyberjaya, Malaysia
- Advice NTC Core Network Knowledge Sharing, Ericsson China, Beijing
- MUSEA Network PPM Workshop, Ericsson Malaysia
- Customised IP Training, Ericsson Malaysia
- MSS Advance Workshop, Ericsson Malaysia
- MSS Rel-4 Network Design Boots Camp, Nokia UK, Huntingdon
- PS Core Network Planning Training, Nokia Malaysia, Cyberjaya
- IMS ALL-IP Architecture Introduction, Nokia China, Beijing
- MSS Optimisation Workshop, Nokia Malaysia
- OTOCS network dimensioning tools training, NSN India, New Delhi
- Tektronix K15 Protocol Analyser Workshop, Tektronix Berlin
- EWSD Delta Training, Siemens Malaysia
- ISDN/SS7 Training, Telekom Malaysia
- Personal Skills Training
- SQL Scripting (Hadoop/Impala/SybaseIQ)
- Certification of Senior Service Engineer in Ericsson
- 7 Habits for Effective People
- EQ & Mind Mapping Workshop
- SI Core Campus Training
- Excel VBA Training
- MS Office – Words & Excel Advance Training
- EQ Workshop
- Project Management Skill Training
- Consultative Selling Skill Training
Other Information
English, Mandarin, Malay, Cantonese, Hokkien, English, Chinese, Malay, Football, basketball, Volleyball, Badminton, Photography, Art Drawing, Listening Music, Computer Programming Learning, 1 month
Personal Information
- Age: 52
- Ethnicity: Chinese
- Date of Birth: 11/11/72
- Nationality: Malaysian
- Marital Status: Married
- Religion: Buddhist
Hoobies
Sports (Football, Badminton)
Drawing & Painting
Computer learning
Minds Game
Languages
English
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Timeline
Technical Director
Excelcom (XL) of Smartcare PS Expansion project
12.2017 - 02.2018
Solution Architect
GLOBE CS-SEQ project
03.2016 - 12.2017
Integration Engineer
MPT NGN Core Network Unified Project
09.2015 - 12.2015
Solution Architect
SMART/PLDT of CEM RFI Tendering
08.2015 - 09.2015
Solution Architect
Excelcom (XL) of Smartcare project
09.2014 - 08.2015
Customer Experience Management (CEM) Solution Architect
HUAWEI Technologies (Malaysia)
08.2014 - Current
CS Core Network Consultant
ERICSSON Singapore
11.2013 - 07.2014
CS Core Senior Network Service Engineer
ERICSSON Malaysia
02.2008 - 10.2013
Senior Support Engineer
TEKMARK TELECOMMUNICATIONS
12.2002 - 09.2005
CS Core Network Design Engineer
NOKIA SIEMENS NETWORK Malaysia
- 02.2008
Switch Engineer
DIGI TELECOMMUNICATIONS
- 12.2002
Bachelor Degree of Electrical & Electronics Engineering - Electrical, Electronics Engineering Technologies
Liverpool John Moores University (LJMU)
Diploma of Electrical & Electronics Engineering -
Polytechnic Ungku Omar
Certificate of Education Malaysia (O-Level) -
SMJK (C) Pei Yuan