WAI SEONG JESPER KONG
Summary
I build strong client relationships, lead high-performing teams, and consistently exceed sales targets with tailored, results-driven solutions. I thrive on tackling challenges, strategizing for success, and finding innovative ways to drive growth. With a focus on collaboration and adaptability, I deliver exceptional results that make a real impact.
Overview
12
12
years of professional experience
Work History
Sales Consultant
Mremit, Singtel
09.2015 - Current
- Promoted and facilitated the use of Singtel Dash's remittance service, enabling customers to send money with ease, speed, and security
- Educated customers on the benefits and features of Dash Remittance, providing clear guidance on transaction processes, fees, and currency exchange rates
- Delivered exceptional customer service by resolving inquiries and addressing issues related to remittance transactions, account setup, and troubleshooting, ensuring a seamless experience
- Ensured accuracy and timeliness by tracking and following up on remittance transactions, guaranteeing on-time delivery of funds and customer satisfaction
- Achieved significant milestones, including maintaining a 95%+ satisfaction rate and reducing transaction troubleshooting times by 20% through proactive communication and efficient problem-solving
- Strengthened customer loyalty by building trust and reliability in the remittance service, leading to an increase in repeat users and referrals
Sales Executive
Prosline (Digi Business Arm)
04.2014 - 03.2015
- Drove business growth by promoting and selling Digi’s corporate internet and mobile solutions to businesses across Northern Malaysia, covering key markets like Perak and Penang
- Excelled in after-sales service, maintaining a 95%+ client retention rate and fostering strong, long-term relationships with business clients
- Unlocked new revenue streams by identifying business opportunities and untapped markets, sharing actionable insights with management to refine sales strategies
- Consistently outperformed sales targets, exceeding monthly quotas by 20%+ and earning multiple performance-based bonuses for exceptional results
- Expanded Digi’s market presence through trust-building and customized solutions, driving a 30% increase in client acquisition in the region
Sales Specialist
Blackberry
03.2013 - 11.2013
- Led front-line sales efforts in a bustling shopping mall environment, serving as the go-to specialist for BlackBerry products and consistently surpassing sales targets
- Prepared and presented detailed weekly and monthly performance reports for the entire sales team, tracking key metrics, evaluating progress against targets, and proposing actionable improvement strategies
- Managed daily stock-taking responsibilities, ensuring accurate inventory levels to meet customer demand and streamline replenishment processes
- Trained and mentored new sales staff on BlackBerry product features and sales techniques, enhancing team readiness and boosting overall performance
- Achieved recognition for delivering excellent customer service and driving product awareness, contributing to increased market share and customer loyalty
Education
Diploma - Marketing
SEGI COLLEGE KL
12.2012
O Level With 5 Credits -
SMK SERI KELEDANG
12.2009
Skills
- Problem Solving Skills
- Quality Assurance
- Leadership Skills
- Team Player
- Ability to Learn Quickly
- Strong Communication Skills
Languages
English
Mandarin
Cantonese
Bahasa Malaysia
Personal Information
Nationality: Malaysian
Timeline
Sales Consultant
Mremit, Singtel
09.2015 - Current
Sales Executive
Prosline (Digi Business Arm)
04.2014 - 03.2015
Sales Specialist
Blackberry
03.2013 - 11.2013
Diploma - Marketing
SEGI COLLEGE KL
O Level With 5 Credits -
SMK SERI KELEDANG
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