Wahyu Ningseh Abdullah
Summary
Dutiful Healthcare Assistant works under guidance of healthcare professionals in community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges.
Overview
23
23
years of professional experience
Work History
Healthcare Assistant
Pancare Medical Clinic
02.2024 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Delivered high standard of holistic care to patients to promote equality and dignity.
Healthcare Assistant CTF/TCF
Raffles Medical Group
Singapore
12.2021 - 12.2023
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Delivered high-quality care patients in the facility.
COVID-19 Swabber
Health Promotion Board (HPB)
Singapore
06.2020 - 11.2021
- Donned and removed personal protective equipment (PPE) per company protocols.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Specialized in conducting swab tests with accuracy and precision.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
Senior Event Executive
Il-Lido Group
Singapore
01.2017 - 05.2020
- Managed administrative logistics of events planning, event booking, and event promotions.
- Liaised with clients to determine exact event requirements.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Coordinated with sales and marketing teams to publicize and promote events.
Therapy Operation Executive
Kaleidoscope Therapy Centre
Singapore
04.2014 - 07.2016
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Collaborated on operational support tasks to achieve common goal.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Leveraged meeting minutes to measure progress and accountability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reservation Executive
Il-Lido Group
Singapore
12.2011 - 02.2014
- Negotiated group rates with hotels to meet budget and client requirements.
- Documented all clients and booking information in the restaurant system.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Maximized revenue by turning simple inquiries into reservations.
Insurance Renewals Officer
Anda Insurance Private Limited
Singapore
06.2006 - 03.2011
- Reviewed clients' policies every year and recommended product additions or revisions to reflect changing needs.
- Cultivated mutually beneficial client relationships through telephone calls and meetings.
- Conferred with clients to obtain information regarding policy claims.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Collected premiums on or before effective date of coverage.
Room Reservation Officer
Carlton Hotel Singapore
Singapore
12.2001 - 05.2006
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided guests with information about availability and pricing.
- Resolved various issues and discrepancies for guests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Engaged guests to find amiable and appropriate solutions to transportation issues and conflicts.
- Prepared guests invoices, accepted payments, and processed refund and cancellation requests.
Education
WSQ - Care Assistance (Caregiver)
Singapore Rescue Training Centre
Singapore2023
WSQ - BCLS & AED
Singapore Rescue Training Centre
Singapore2023
Swab Competency -
Health Promotion Board
Singapore2021
WSQ WPLN - Workplace Literacy Advanced
NTUC Learninghub
Singapore 2007
WSQ - Workplace Information Communication Technologies Application
NTUC Learninghub
Singapore 2007
WSQ - Basic ICT
NTUC Learninghub
Singapore2007
WSQ - Initiative And Enterprise
NTUC Learninghub
Singapore2007
WSQ - Personal Effectiveness
NTUC Learninghub
Singapore2007
WSQ - Communication And Relationship Management
Ntuc Learninghub
Singapore2007
WSQ - Learning And Personal Development
NTUC Learninghub
Singapore2007
Beatty Secondary School
Singapore1998
Skills
- Emotional and Social Support
- Outreach Initiatives
- Organization and Time Management
- Interpersonal Communication
- Flexible and Adaptable
- Multitasking Abilities
- Decision-Making
- Problem-Solving
Languages
English
Bilingual or Proficient (C2)
Bahasa Melayu
Bilingual or Proficient (C2)
Bahasa Indonesia
Bilingual or Proficient (C2)
Timeline
Healthcare Assistant
Pancare Medical Clinic
02.2024 - Current
Healthcare Assistant CTF/TCF
Raffles Medical Group
12.2021 - 12.2023
COVID-19 Swabber
Health Promotion Board (HPB)
06.2020 - 11.2021
Senior Event Executive
Il-Lido Group
01.2017 - 05.2020
Therapy Operation Executive
Kaleidoscope Therapy Centre
04.2014 - 07.2016
Reservation Executive
Il-Lido Group
12.2011 - 02.2014
Insurance Renewals Officer
Anda Insurance Private Limited
06.2006 - 03.2011
Room Reservation Officer
Carlton Hotel Singapore
12.2001 - 05.2006
WSQ - Care Assistance (Caregiver)
Singapore Rescue Training Centre
WSQ - BCLS & AED
Singapore Rescue Training Centre
Swab Competency -
Health Promotion Board
WSQ WPLN - Workplace Literacy Advanced
NTUC Learninghub
WSQ - Workplace Information Communication Technologies Application
NTUC Learninghub
WSQ - Basic ICT
NTUC Learninghub
WSQ - Initiative And Enterprise
NTUC Learninghub
WSQ - Personal Effectiveness
NTUC Learninghub
WSQ - Communication And Relationship Management
Ntuc Learninghub
WSQ - Learning And Personal Development
NTUC Learninghub
Beatty Secondary School