Summary
Overview
Work History
Education
Skills
Cycling, traveling and spending time with family
Languages
Timeline
Generic

Wahyudi Muhammad Saman

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

22
22
years of professional experience

Work History

Assistant Manager

MINDSG Ltd
01.2008 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Monitored security to protect employees, customers and property.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Training Officer

Movement For The Intellectually Disabled Of Singapore
01.2002 - 01.2007
  • Developed and implemented effective lesson plans based on trainees' needs.
  • Identified training needs and planned training accordingly.
  • Evaluated success of training programs and recommended improvements to enhance effectiveness.
  • Adjusted instructional strategies according to student needs and understanding of material.
  • Onboarded new trainees into the Sheltered Workshop annually.
  • Assessed skill gaps for trainees and developed training activities to meet identified needs.
  • Provided coaching and mentoring to employees.
  • Developed lesson plans, instructional materials.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Built and maintained professional relationships with the various internal/external Stakeholders such as Caregivers, Multi-Disciplinary Team and Employers.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management

Education

GED -

Griffith University
Australia
12.2021

GED -

National Institute of Education
Singapore
12.2004

Skills

  • Staff Supervision
  • Clerical Support
  • Subcontractor Relations
  • Stakeholder Engagement
  • Team Meetings
  • Collaborative Leadership
  • Documentation
  • Best Practices and Standards
  • Staff Management
  • Key Performance Indicators (KPI)
  • Employee Training

Cycling, traveling and spending time with family

A daily commuter on a tri-fold bicycle and an avid cyclist local and overseas. Enjoys traveling to distant countries to experience their culture, food and scenic attractions. Family is everything.

Languages

English
Advanced (C1)
Malay
Advanced (C1)
Chinese (Mandarin)
Elementary (A2)

Timeline

Assistant Manager

MINDSG Ltd
01.2008 - Current

Training Officer

Movement For The Intellectually Disabled Of Singapore
01.2002 - 01.2007

GED -

Griffith University

GED -

National Institute of Education

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Wahyudi Muhammad Saman