Wahidah Ibrahim
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
22
22
years of professional experience
Work History
Senior Patient Service Coordinator
NUHS
03.2022 - Current
- Able to perform counselling for patients HD and PD patient with accurate
- To be able to perform timely investigations on billings enquires and take necessary action or provide solution
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Assistant Coordinator
NUHS National University Health System
01.2008 - 02.2022
- Assisting Professor John Wong Clinic
- Prepare clinic for consultation, assist doctor & follow up all patients appointment and schedule patient next follow up appointments
- Worked with supervisor to assess needs and determine best courses of action.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Maintained employee records.
- Organized and prepared daily activities and restocked materials and snacks for facility.
Nursing Aide
Johns Hopkins International Medical Centre
05.2001 - 01.2008
- Assisting Professor John Wong Eu Li Clinic
- Prepare clinic for consultation, assist doctor & staff nurse during consultation, procedure and treatment
- Done simple dressing, trace all result and file in the case note
- Handle biological specimens, measure and observation on patients
- Draw Blood samples from patients and label them properly with correct patients information
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
Phlebotomy Course
KR Institute
01.2023
English Language Module 4 - Equivalent To N Level Cambridge Of Singapore
Vocational Industrial Training Board
01.1989
Skills
- Software Applications
- Perform venipuncture
- Booking patient appointment
- Patient Assessments
- Patient Inquiries & Patient Care
- Customer Service
Languages
Arabic
Intermediate (B1)
Chinese (Mandarin)
Elementary (A2)
Timeline
Senior Patient Service Coordinator
NUHS
03.2022 - Current
Assistant Coordinator
NUHS National University Health System
01.2008 - 02.2022
Nursing Aide
Johns Hopkins International Medical Centre
05.2001 - 01.2008
Phlebotomy Course
KR Institute
English Language Module 4 - Equivalent To N Level Cambridge Of Singapore
Vocational Industrial Training Board
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