Vy Nguyen Thi Mai
Ho Chi Minh City
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Stays calm under high pressure.
Overview
12
12
years of professional experience
Work History
Key Account Manager
Tan Tien Packaging JSC
08.2013 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Find new customer sources to expand revenue based on the company's direction from time to time.
- Manage debt with customers and closely monitor raw material inventory
- Analyzed key competitors to respond to competitive threats.
Sales Assistant
FPT Information System HCM
06.2012 - 04.2013
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Handle admin tasks for the sales department
Education
Bachelor of Science - School of Industrial Mangement
Ho Chi Minh Univesity of Technology
Ho Chi Minh City, Vietnam04.2013
Skills
- Client Relationship Building
- Relationship selling
- Forecast customer needs and be flexible in material management
- Effective debt management with customers
- Have knowledge of printing and production technology in the flexible packaging industry
Timeline
Key Account Manager
Tan Tien Packaging JSC
08.2013 - Current
Sales Assistant
FPT Information System HCM
06.2012 - 04.2013
Bachelor of Science - School of Industrial Mangement
Ho Chi Minh Univesity of Technology
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