Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Diligent administrative professional
Ministry of Defence Singapore
11.2021 - 11.2023
Providing crucial support in managing daily operations
Proficient in coordinating appointments, maintaining patient records, and ensuring efficient front-office processes
Adheres to strict confidentiality and compliance standards
Works seamlessly within a dynamic healthcare environment, contributing to the overall effectiveness of the medical center.
Partnership Engagement
National Youth Council
06.2021 - 11.2021
Enhanced partner relationships by consistently maintaining open lines of communication and addressing concerns promptly.
Streamlined partnership processes for increased efficiency and satisfaction among partners.
Collaborated with cross-functional teams to develop and execute partnership strategies, leading to expanded market reach.
Identified potential partners through thorough market research and networking events, resulting in new business opportunities.
Dining Room Server
DISTRII SINGAPORE PTE. LTD.
02.2021 - 05.2021
Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
Increased dining room efficiency by promptly addressing guest inquiries and resolving concerns.
Streamlined the seating process for optimal flow and reduced wait times through effective table management.
Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
Service Ambassador
THEHEYCO PTE. LTD.
04.2020 - 02.2021
Internship trainee Chef
Sofitel Singapore City Center
01.2020 - 04.2020
Waiter & Chef
Zingrill Holdings
12.2018 - 01.2020
Internship Trainee Cook
The Fullerton Hotel Singapore
06.2018 - 12.2018
Kitchen Crew
Din Tai Fung
09.2017 - 12.2017
Barista
McDonald's
01.2016 - 08.2017
Education
No Degree - Diploma in Psychology
KAPLAN HIGHER EDUCATION ACADEMY - Singapore
04.2024
No Degree - NITEC in Culinary Arts
ITE WEST - Singapore
01.2019
3.8 GPA
Dean's List, January 2017 to June 2017
Recipient of Embassy of the United States of America, May 2018
Recipient of Rotary-ITE Student Excellence Award, July 2018
Recipient of Youth Entrepreneurs Competition, Sept 2018
Recipient of ACE, Nov 2018
President, Own-it, 2017 to 2018
Vice-President, ACE, 2017 to 2018
Member, Student Council, 2017 to 2018
Certificate of Attachment, The Fullerton Hotel & The Fullerton Bay Hotel, Completed 2018
Skills
Customer service
Time Management
Communication skills
Administrative experience
Cashiering
Food preparation
Maintenance
Leadership
Organizational skills
Microsoft Office
Restaurant experience
Problem Solving
Team Collaboration
Research Abilities
Personal Information
Citizenship: Singaporean
Date of Birth: 11/23/00
Timeline
Diligent administrative professional - Ministry of Defence Singapore
11.2021 - 11.2023
Partnership Engagement - National Youth Council
06.2021 - 11.2021
Dining Room Server - DISTRII SINGAPORE PTE. LTD.
02.2021 - 05.2021
Service Ambassador - THEHEYCO PTE. LTD.
04.2020 - 02.2021
Internship trainee Chef - Sofitel Singapore City Center
01.2020 - 04.2020
Waiter & Chef - Zingrill Holdings
12.2018 - 01.2020
Internship Trainee Cook - The Fullerton Hotel Singapore
06.2018 - 12.2018
Kitchen Crew - Din Tai Fung
09.2017 - 12.2017
Barista - McDonald's
01.2016 - 08.2017
KAPLAN HIGHER EDUCATION ACADEMY - Singapore - No Degree, Diploma in Psychology
ITE WEST - Singapore - No Degree, NITEC in Culinary Arts
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting