CHUNG SHUN VOO
Summary
Dynamic leader with a proven track record at VC SHUN and RODALINK S PTE LTD, enhancing operational efficiency and sales growth through effective communication and inventory management. Skilled in decision-making and customer service, I've significantly improved store performance and staff proficiency.
Overview
7
7
years of professional experience
Work History
Manager of Operations
VC SHUN
03.2024 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Retail Store Manager
RODALINK S PTE LTD
10.2017 - 06.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store organization, maintenance, and purchasing functions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Education
BUSINESS
DIPLOMA IN BUSINESS
MALAYSIA12-2016
Skills
- Decision-making
- Strong multi-tasking
- Customer service
- Retail operations
- Inventory management
- Friendly and outgoing
- KPI tracking
- Store maintenance
- Sales growth
- Data analysis
- Problem-solving
- Safety procedures
- Visual merchandising
- Stock management
- Employee scheduling
- Hiring and training
- Retail employee training
Languages
English
Bilingual or Proficient (C2)
Timeline
Manager of Operations
VC SHUN
03.2024 - Current
Retail Store Manager
RODALINK S PTE LTD
10.2017 - 06.2023
BUSINESS
DIPLOMA IN BUSINESS
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