Vivy Sim Shin Mei
Summary
Dedicated and hardworking professional with a strong work ethic and a commitment to excellence. Highly reliable and adaptable, with a proactive approach to learning new skills and improving efficiency. Passionate about delivering quality result, maintaining professionalism, and contributing positively to team success. Eager to take on new challenges and continuously grow in a dynamic work environment.
Overview
6
6
years of professional experience
Work History
Front Office Receptionist
Aloft Singapore Novena
07.2023 - Current
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Kitchen Assistant
Family Own Restaurant
01.2019 - 07.2023
- Assisting in food preparation and ensuring the smooth operation of kitchen task, including ingredient preparation, maintaining cleanliness, and supporting the team to delivery dishes in a timely manner.
- Responsible for greeting and seating guests in a professional manner, taking accurate guests order, and demonstrating comprehensive knowledge of the menu.
- Proactively suggest and recommend appetizers, dessert, and beverages to enhance the dining experience and maximize sale opportunities.
Education
High School Diploma -
SMK Kolombong, Sabah
Kota Kinabalu, Sabah11-2019
Skills
- Demonstrating the ability to manage guests inquiries and resolve issues with professionalism and courtesy, ensuring a positive experience for guests and visitors
Customer Service Excellence
Multitasking and Problem Solving
- Skilled in multitasking and resolving guests concerns promptly while maintaining a professional and organized front office environment
- Greeting and assisting guests with a welcoming demeanor Maintaining a clean and organized reception area And handling confidential information with discretion
Front Office Operations & Professionalism
Timeline
Front Office Receptionist
Aloft Singapore Novena
07.2023 - Current
Kitchen Assistant
Family Own Restaurant
01.2019 - 07.2023
High School Diploma -
SMK Kolombong, Sabah
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