Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vivy Toha

Summary

Dedicated professional with extensive experience in customer service, adept at complaint handling and conflict resolution. Proven ability to train team members and enhance customer satisfaction through effective communication.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Weidmuller Pte Ltd
01.1999 - 03.2011
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed order processing and tracking using internal CRM systems to ensure timely deliveries.
  • Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
  • Trained new team members on customer service protocols and operational procedures.

Education

Associate of Arts - Hospitality Management

International Hotel Management Institute
Switzerland
07-1996

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Complaint handling
  • Conflict resolution
  • Basic cooking
  • Attention to food quality and presentation

Timeline

Customer Service Representative

Weidmuller Pte Ltd
01.1999 - 03.2011

Associate of Arts - Hospitality Management

International Hotel Management Institute
Vivy Toha