Dedicated professional with extensive experience in customer service, adept at complaint handling and conflict resolution. Proven ability to train team members and enhance customer satisfaction through effective communication.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Weidmuller Pte Ltd
01.1999 - 03.2011
Resolved customer inquiries through effective communication and problem-solving techniques.
Managed order processing and tracking using internal CRM systems to ensure timely deliveries.
Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
Trained new team members on customer service protocols and operational procedures.