Vivy Ong

• Company Overview: Retail Industry
• Retail Industry

• Company Overview: F&B Industry
• F&B Industry

• Company Overview: F&B Industry
• F&B Industry

• Company Overview: Events & Entertainment Industry
• Events & Entertainment Industry

• Company Overview: F&B Industry
• F&B Industry
• Known as "Holey Moley Golf Club"

Supervision & Leadership:

• Supervise and lead a team of servers, bartenders, and other floor staff to ensure smooth and efficient service during shifts.
• Provide training, guidance, and feedback to staff on customer service, product knowledge, and operational procedures.
• Manage and resolve conflicts between guests and staff, ensuring that complaints or concerns are addressed promptly and professionally.

Customer Service:

• Ensure that all guests receive prompt, friendly, and professional service.
• Monitor guest satisfaction and ensure that all issues are addressed quickly to maintain a positive dining experience. Ensure that service standards and quality are consistently met or exceeded.

Operational Duties:

• Oversee the setup and breakdown of the dining area, ensuring that all tables are set according to company standards. Coordinate and communicate with kitchen and bar staff to ensure timely delivery of food and drinks.
• Monitor and maintain cleanliness and organization in all food and beverage service areas. Ensure adherence to health and safety regulations, including food handling and sanitation standards.
• Inventory and Stock Management:Assist in inventory control and restocking of food and beverage items as needed. Report any equipment or supply issues to the Food and Beverage Manager.

Shift Management:

• Prepare and organize floor plans and assign duties to team members to ensure an efficient flow of operations.
• Monitor and adjust staffing levels as needed to ensure adequate coverage during peak and off-peak hours.

• Company Overview: F&B Industry
• F&B Industry
• Known as "Holey Moley Golf Club"

Supervision & Leadership:

• Supervise and lead a team of servers, bartenders, and other floor staff to ensure smooth and efficient service during shifts.
• Provide training, guidance, and feedback to staff on customer service, product knowledge, and operational procedures.
• Manage and resolve conflicts between guests and staff, ensuring that complaints or concerns are addressed promptly and professionally.

Customer Service:

• Ensure that all guests receive prompt, friendly, and professional service.
• Monitor guest satisfaction and ensure that all issues are addressed quickly to maintain a positive dining experience.
  Ensure that service standards and quality are consistently met or exceeded.
  

Operational Duties:

• Oversee the setup and breakdown of the dining area, ensuring that all tables are set according to company standards.
  Coordinate and communicate with kitchen and bar staff to ensure timely delivery of food and drinks.
• Monitor and maintain cleanliness and organization in all food and beverage service areas.
  Ensure adherence to health and safety regulations, including food handling and sanitation standards.
  
• Inventory and Stock Management:Assist in inventory control and restocking of food and beverage items as needed.
  Report any equipment or supply issues to the Food and Beverage Manager.
  

Shift Management:

• Prepare and organize floor plans and assign duties to team members to ensure an efficient flow of operations.
• Monitor and adjust staffing levels as needed to ensure adequate coverage during peak and off-peak hours.
  

Performance & Reporting:

• Track and report on daily sales and operational performance, identifying areas for improvement.
• Conduct regular performance evaluations for staff and provide constructive feedback to encourage growth and development.
  

Supervision & Leadership:

• Supervise and lead a team of servers, bartenders, and other floor staff to ensure smooth and efficient service during shifts.
• Provide training, guidance, and feedback to staff on customer service, product knowledge, and operational procedures.
• Manage and resolve conflicts between guests and staff, ensuring that complaints or concerns are addressed promptly and professionally.

Customer Service:

• Ensure that all guests receive prompt, friendly, and professional service.
• Monitor guest satisfaction and ensure that all issues are addressed quickly to maintain a positive dining experience.
• Ensure that service standards and quality are consistently met or exceeded.

Shift Management:

• Prepare and organize floor plans and assign duties to team members to ensure an efficient flow of operations.
• Monitor and adjust staffing levels as needed to ensure adequate coverage during peak and off-peak hours.