Vivienne Khoo
Summary
Motivated employee with 10 years of working experience in the banking industry. Committed to ensure bank's regulatory standards are met through robust KYC during onboarding and ongoing customer reviews.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
United Overseas Bank
01.2021 - Current
- Interview, review and provide approval during customer onboarding by ensuring proper KYC, CDD and EDD reviews are in place and in compliance with bank's policies and procedures
- Investigate and review customer's account activities by crosschecking customer's profile, business nature, country of operations against bank transactions and statements
- Identify suspicious and irregular activities during customer's onboarding or investigation of customer's transactions. File UAR to Group Compliance when anomalies or red flags are detected
- Assist customer to appeal to retain accounts by corresponding with respective business units and reaching out to customers for corroboration documents
- Lead and manage a team of 10-15 in their day-to-day branch operations, including ensuring internal and external customers' problems and issues are resolved promptly and satisfactorily
- Responsible for manpower planning to ensure adequate coverage during peak periods and a smooth day-to-day operations
- Provide guidance and mentoring to staff to develop their skills and knowledge to advance their careers within the organization
Branch Service Manager
United Overseas Bank
07.2013 - 12.2020
- Motivated team members and formulate strategies to acquire business opportunities to meet branch sales targets and branch scorecards
- Area champion for service compliments in 2019
- Used pivot table to organize service compliment numbers to present data to area manager on monthly basis
- First touch point in providing solutions to customer's enquires and issues. Liaising with different business units to resolve customer's timely
Financial Consultant
Prudential
04.2012 - 08.2012
- Learnt the ropes of being a financial consultant
- Attained CFMAS certification M5/M9/M9A/HI
- Assisted in administrative procedures and road shows
Education
Bachelor of Arts - Major in Economics
National University of Singapore
07.2013
GCE 'A' Level
Tampines Junior College
12.2009
Skills
- Microsoft Words
- Microsoft Excel
- Microsoft Powerpoint
- Good command of both written and spoken English and Chinese
- Relationship Building and Management
- Time management
Work Accolades
- Organising committee of CHAB - Channels Have A Break 2023
- Participated in cheerleading for Service Excellence Service Award 2019
- CRO Recognition for Fraud/Scam Prevention 2022-2023
- EXSA Star Award Winner 2016-2022
- Catch a Shining Star Award Winner 2015
Timeline
Assistant Branch Manager
United Overseas Bank
01.2021 - Current
Branch Service Manager
United Overseas Bank
07.2013 - 12.2020
Financial Consultant
Prudential
04.2012 - 08.2012
Bachelor of Arts - Major in Economics
National University of Singapore
GCE 'A' Level
Tampines Junior College
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