Vivienne Chin
Summary
Adept at fostering positive customer experiences, I excelled at Prime Supermarket Pte Ltd by leveraging my problem-solving skills and teamwork ability. Known for a friendly attitude and adaptability, I consistently contributed to a productive team environment, mastering new technologies swiftly to enhance service efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lottery Cashier
Prime Supermarket Pte Ltd
03.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Lottery Cashier
Springdale Garments
04.2021 - 03.2022
Lottery Cashier
Prime Supermarket Pte Ltd
02.2020 - 03.2021
Customer Service Officer
Shaw Theatre Pte Ltd
04.2011 - 01.2020
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Chief Cashier, Supervisor
NTUC FairPrice Co-operations
01.2002 - 03.2011
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Maintained accurate records of all transactions, reconciling discrepancies in daily sales reports.
- Optimized shift schedules to ensure adequate staffing levels during busy periods while minimizing labor costs.
- Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
O Level
Deyi Sec Sch
Ang Mo Kio1993
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Active Listening
- Attention to Detail
- Multitasking Abilities
Certification
19 Jun 2023
Service Leadership-1
22 Feb 2018 n 7 Sep 2016
Follow Food & Beverage Safety & Hygiene
Timeline
Lottery Cashier
Prime Supermarket Pte Ltd
03.2022 - Current
Lottery Cashier
Springdale Garments
04.2021 - 03.2022
Lottery Cashier
Prime Supermarket Pte Ltd
02.2020 - 03.2021
Customer Service Officer
Shaw Theatre Pte Ltd
04.2011 - 01.2020
Chief Cashier, Supervisor
NTUC FairPrice Co-operations
01.2002 - 03.2011
O Level
Deyi Sec Sch
19 Jun 2023
Service Leadership-1
22 Feb 2018 n 7 Sep 2016
Follow Food & Beverage Safety & Hygiene
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