VIVIEN TAN LEE MEI
Summary
Analytical and Detail-Oriented Professional: A Registered Nurse with a double degree in engineering and nursing, possessing exceptional analytical, organisational, and detail-oriented skills. Results-Driven and Adaptable: Highly motivated and adaptable, thriving in fast-paced, dynamic environments and consistently delivering results under pressure. Extensive Clinical Expertise: 13 years of specialised clinical experience in e.g Renal, Cardiology, Hematology, Medication Delivery Systems, Material Management Systems, Nurand wound care sing Informatics, coupled with comprehensive training delivery. Ethical and Collaborative Leader: Demonstrates a strong ethical foundation and exceptional interpersonal skills, fostering collaborative partnerships and achieving desired outcomes through effective negotiation.
Experienced with clinical management, focusing on enhancing patient care and operational efficiency. Utilizes strategic planning and leadership to drive team performance and compliance with healthcare standards. Track record of implementing process improvements and fostering collaborative work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CLINICAL MANAGER
MOLNLYCKE HEALTH CARE ASIA-PACIFIC PTE LTD
01.2021 - Current
- Delivered comprehensive clinical training programs to diverse stakeholders, including internal staff, external customers, and distributors, enhancing expertise in product application, clinical evidence, and international guidelines
- Developed and managed a network of 43 Singapore key opinion leaders through strategic speaking engagements at local, regional, and international events, enhancing brand influence and product advocacy
- Spearheaded the BRACE Masterclass, a key clinical education program in Singapore, achieving exponential growth from 30 participants in 2018 to over 1,300 healthcare professionals (HCPs) trained between 2020 and 2024, enhancing clinical expertise
- Managed Singapore Professional Education plan, tracking ROI and serving as the primary liaison for Global and Regional Professional Education initiatives, ensuring alignment and effectiveness
- Served as Main Steering Committee for APAC Chronic Wound Summit (2023) and Committee for APAC Wound Leaders’ Summit (2024), driving strategic initiatives
- Empowered the sales team through comprehensive clinical evidence training, aligning sales strategies with marketing initiatives via regular updates and mandatory quarterly training sessions
- Developed and executed the local clinical evidence strategy, and dissemination of new research and evidence to the sales and marketing teams
- Drove significant sales growth in key accounts by directing the development and publication of 15 case studies and 1 Quality Improvement Project (QIP)
- Contributed to 3 publications that strengthened APAC clinical evidence through strategic KOL engagement
- Delivered engaging presentations at 1 prominent industry conference and 3 organization-sponsored events, reaching diverse audiences of up to 1,000 participants
- E.g
- National Geriatric Emergency Medicine 2024 (250 HCPs), CGH Wound Symposium Workshop 2025 (50 HCPs), BRACE Masterclass – Malaysia 2022 (Zoom presentation) (> 1000 HCPs), IHH Masterclass 2022 (>400 HCPs)
- Crafted and executed integrated clinical strategies and activation plans, aligning commercial goals, business insights, and clinical expertise through collaborative partnerships with sales and marketing
- Awards: SEA High Performance Behavior Award: 2021, SEA Function Award: 2022, APAC Award - Extra Mile: 2023, SEA Award – Extra Mile: 2024, SEA Function Award: 2024
SOLUTION MANAGER
MEDQUEST MARKETING PTE LTD
01.2014 - 12.2018
- Oversaw clinical activities within the Clinical Technology department related to Medication Delivery Systems, Material Management Systems, and Nursing Informatics
- Delivered pre-sales presentations and demonstrations of our solutions to prospective customers, driving successful solution adoption (Jurong Health, Singapore General Hospital, Parkway Pantai, KKH)
- Performed detailed workflow analysis and audits to develop and present tailored solution proposals
- Led proof-of-concept material management project at KKH, collaborating with customer to demonstrate and optimise solution utilisation, leading to increased client confidence
- Developed and delivered functional training programs for stakeholders, enhancing their proficiency in system utilisation
- Led workflow optimization discussions with key stakeholders across major healthcare institutions (SGH, NTF, Parkway Pantai, KKH, KTPH, CGH) during project implementations, ensuring seamless integration
- Partnered with clients to design and implement training programs
- Served as a liaison between clients and the manufacturer's R&D team, translating customer feedback into actionable enhancement requests and resolving critical issues
- Successfully planned and executed the 2017 company-wide team-building event, fostering improved team cohesion and morale
NURSE CLINICIAN
BAXTER ASIA PTE LTD
01.2010 - 12.2012
- Company Overview: (RENAL)
- Managed clinical activities for Baxter's largest account (SGH, >50% of Singapore patients), including 24/7 patient troubleshooting helpline
- Delivered peritoneal dialysis (PD) training to new patients, colleagues, and healthcare institutions
- Conducted pre-dialysis and home PD patient visits, providing essential support and education
- Led monthly home visit discussions with SGH PD Director, nurses, medical social workers, and renal coordinators, fostering collaborative patient care
- (Highlights leadership role)
- Exceeded patient Time on Therapy (TOT) targets and reduced dropout rate (DOR) by 1.2%, contributing to a 12% increase in SGH market share and sales revenue within one year
- Achieved a 70% patient recruitment success rate through the PD Befriender Program, counseling pre-dialysis patients in 2010
- Conducted bi-monthly clinical in-services and discussions for nurses and renal coordinators, supporting continuous education
- Contributed to monthly internal clinical paper summaries as part of a 'Clinical Paper of the Month' initiative
- Delivered a 3-day Renal Fitness Program for new colleagues and Brunei nurses
- Coordinated and conducted internal training on new software upgrades following 'Train the Trainer' certification, ensuring seamless transition
- Organized the 2010 Patient Education Seminar
- Collaborated with nurses' committee to organise the 2010 Singapore Annual PD Meeting (SAPD), in partnership with the Singapore Society of Nephrology – Nursing Chapter
Education
BACHELOR OF SCIENCE NURSING (TOP-UP) -
EDINBURGH NAPIER UNIVERSITY
DIPLOMA IN NURSING -
SCHOOL OF HEALTH SCIENCES
BACHELOR OF MECHANICAL AND PRODUCTION ENGINEERING - SPECIALISING IN BIOMECHANICAL ENGINEERING
NANYANG TECHNOLOGICAL UNIVERSITY
Skills
- Health informatics
- HIS language (HL7)
- MS Office
- Oral communication
- Written communication
- Clinical leadership
Certification
- Welsh Wound Innovation Centre (WWIC) foundation programme in Wound Healing, Assessment & Management E-Learning Course, 11/01/22 - 12/07/22
- Train-the-trainer 1 and 2, Certificate of completion(s)
Hobbies and Interests
- Yoga
- Baking
- Volunteering
- Art
Timeline
CLINICAL MANAGER
MOLNLYCKE HEALTH CARE ASIA-PACIFIC PTE LTD
01.2021 - Current
SOLUTION MANAGER
MEDQUEST MARKETING PTE LTD
01.2014 - 12.2018
NURSE CLINICIAN
BAXTER ASIA PTE LTD
01.2010 - 12.2012
DIPLOMA IN NURSING -
SCHOOL OF HEALTH SCIENCES
BACHELOR OF MECHANICAL AND PRODUCTION ENGINEERING - SPECIALISING IN BIOMECHANICAL ENGINEERING
NANYANG TECHNOLOGICAL UNIVERSITY
BACHELOR OF SCIENCE NURSING (TOP-UP) -
EDINBURGH NAPIER UNIVERSITY
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