Vivien Qian
Summary
Experienced Business Excellence Manager with over 18years in Life Insurance industry.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices.
Act as the Subject Matter Expert (SME) for optimization of business processes, techniques, procedures and facilities/equipment to ensure efficiency and productivity.
Support projects and take ownership of initiatives to improve existing tools & deliverables with the goal in mind to enable an improved sell-in readiness considering Scope, Resources, Budget, Time and Quality of each project.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Excellence Manager
INCOME INSURANCE PTE. LTD
01.2018 - 09.2022
- Optimize existing processes by understanding the status-quo, identifying areas and ways of improvement and driving action steps towards solutions.
- Serve as a Subject Matter Expert (SME) to the company on Operational Excellence related issues by communicating proactively and effectively with cross-functions at all levels.
- Ensure the Company is kept current with all new industry business operational excellence tools and processes.
- Involved in all the New Business Excellence projects include Straight-through work process, Digital Transformation and Underwriting Workbench to streamline and simplify the entire insurance process and improve customer experience.
Business Analyst Manager
INCOME INSURANCE PTE. LTD
01.2012 - 12.2017
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
Business Process Optimization Manager
INCOME INSURANCE PTE. LTD
01.2004 - 12.2011
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
- Promoted change through positive promotion, benefits demonstration and interactive approach.
- Evaluated impact of process change on overall operation and determined return on investment.
- Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
- Improved efficiency and effectiveness of performance and management of processes across departments.
Education
Bachelor of Science - Mathematics
HUBEI UNIVERSITY
Wuhan China07.1990
Skills
- Analytical and critical thinking
- Communication and Interpersonal Skills
- Requirement Elicitation and decision making
- Management and Problem Solving
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Shanghainese
Bilingual or Proficient (C2)
Certification
Fellow, Life Management Institute (FLMI)
CLI (Certificate in Life Insurance)
CGI ((Certificate in General Insurance)
CLI (Certificate in Health Insurance)
M5 (Rules and Regulations for Financial Advisory Service）
Swiss Reinsurance Company - South Asia Underwriting Training
NICF- Business Analysis Fundamentals - Requirements Development (National University of Singapore)
Timeline
Business Excellence Manager
INCOME INSURANCE PTE. LTD
01.2018 - 09.2022
Business Analyst Manager
INCOME INSURANCE PTE. LTD
01.2012 - 12.2017
Business Process Optimization Manager
INCOME INSURANCE PTE. LTD
01.2004 - 12.2011
Bachelor of Science - Mathematics
HUBEI UNIVERSITY
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