Vivien Ng
Summary
Detail-oriented professional with more than twenty years in the IT industry. Specializations are customer services, sales, support, operation, systems development & maintenance. Enjoys working on solutions to help stakeholders solve their problems and challenges. Whenever a project is completed or situation is solved, witnessing the looks of relief and delight on stakeholder’s faces brings great satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Operations Service Specialist
NCS Pte Ltd
11.2020 - 11.2022
- Daily update to stakeholders, monitoring of tasks, reporting, and escalating
- Ensure problems/errors are detected promptly
- Perform daily operations role and responsible for day-to-day smooth execution and continuous operations
- Ensure standards and procedures are strictly adhered to
- Coordinate with various stakeholders to fix technical issues on time
- Performed incident/job failure escalation (Ensured incidents were responded to and attended to, else redirect to 2nd/3rd level based on criticality, impact, and SLA)
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Part-Time Order Admin Assistant
Laser 21 Pte Ltd
09.2017 - 03.2020
- Furnished support to stakeholders and office visitors by handling a variety of tasks to ensure that all interactions within the organization and others are positive and productive
- Reduced workload of stakeholders by 3%
- Developed a good filing and archival system for easy retrieval of documents
- Ensured goods were well received and verified, in any case of discrepancy, the vendor was informed immediately for replacement without any delay
- Reduced unsuccessful delivery attempts by coordinating the delivery of goods to customers which helped the company save on delivery expenses.
Part-Time Resident Engineer
Eminence Consultancy Pte Ltd
08.2016 - 09.2017
- Provided the first point of contact for stakeholders for their IT L1 support
- Ensured their systems were in working condition
- Explained technical information in clear terms to non-technical individuals to promote better understanding, correct usage, and healthy practice of ICT software & hardware to eliminate unnecessary problems that can be prevented
- Recorded all support interactions to the knowledge base so that the ICT infrastructure team was aware of incidents that happened and troubleshoot reported cases
Part-Time Employee Neighbourhood Postman
Singapore Post Limited
09.2014 - 07.2016
- Fit and able to deal with heavy loads
- Friendly, approachable, self-motivated
- Reliable and trustworthy
- Have competent literacy skills and able to cope with working in all weather conditions
- Ensured mail, parcels, and flyers were delivered accurately and timely so that recipients would not miss any deadline, especially legal documents/payments.
- Managed sensitive materials such as registered mail items with discretion, guaranteeing secure transport to the recipient without incident.
Account Manager
ECS Computers (Asia) Pte Ltd
07.2007 - 06.2013
- Strengthened relationships with a portfolio of major clients to ensure customers did not turn to competitors
- Collaborated closing with other departments to deliver a high standard of account servicing and excellent client experience
- Met annual GP of S$300k
- Responsible for prospecting, identifying, and establishing new customers
- Built relationships with existing and new accounts to drive business growth
- Managed all aspects of sales engagement and account management
- Planned and executed sales strategies to achieve sales quota
- Consistently upgraded competent knowledge of products and services, to capitalize on and provide appropriate solutions to customers
- Able to upsell and cross-sell to clients, perform sales forecast and annual budget with strong knowledge of sales processes
- Constantly identified gaps or new ways to improve customer experience.
Sales Operations Specialist
Hewlett-Packard Singapore (Sales) Pte Ltd
05.2001 - 07.2007
Senior Programmer
Singapore Chemi-con Pte Ltd
06.1989 - 05.1999
Education
Specialist Diploma in Mobile Apps Development -
Singapore Polytechnic
Singapore03.2020
Advanced Diploma in Data Communications & Networking -
Ngee Ann Polytechnic
Singapore04.2000
NCC International Diploma in Computer Studies -
Informatics Computer School
Singapore05.1993
Skills
- Microsoft Windows and Office
- Organizational and planning skills
- System and Process Analysis
- Analytical and Problem-Solving Skills
- Sales and Business Analysis
- Interpersonal and Communication Skills
- Project and Operations Management
- Coaching and Team Leadership Skills
- Administrative and Inventory Management
- Customer Oriented
Certification
ITIL® Foundation Certificate in IT Service Management • 2021
NICF - MTA: Security Fundamentals (SF) • 2018
NICF - MTA: Networking Fundamentals (SF) • 2018
NICF - MTA: Software Development Fundamentals (SF) • 2018
NICF - MTA: Windows Server Administration Fundamentals (SF) • 2018
AS/400 Control Language Programming Workshop • 1997
RPG/400 Interactive Programming • 1997
RPG/400 Intermediate Level • 1997
RPG/400 Entry Level • 1997
DB2/400 Relational Database Coding and Implementation • 1997
AS/400 Concepts & Programming • 1996
AS/400 Query • 1995
Timeline
Operations Service Specialist
NCS Pte Ltd
11.2020 - 11.2022
Part-Time Order Admin Assistant
Laser 21 Pte Ltd
09.2017 - 03.2020
Part-Time Resident Engineer
Eminence Consultancy Pte Ltd
08.2016 - 09.2017
Part-Time Employee Neighbourhood Postman
Singapore Post Limited
09.2014 - 07.2016
Account Manager
ECS Computers (Asia) Pte Ltd
07.2007 - 06.2013
Sales Operations Specialist
Hewlett-Packard Singapore (Sales) Pte Ltd
05.2001 - 07.2007
Senior Programmer
Singapore Chemi-con Pte Ltd
06.1989 - 05.1999
Specialist Diploma in Mobile Apps Development -
Singapore Polytechnic
Advanced Diploma in Data Communications & Networking -
Ngee Ann Polytechnic
NCC International Diploma in Computer Studies -
Informatics Computer School
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