Vivien Heng
Singapore
Summary
Experienced and accomplished senior administrative executive with 11+ years of office experience. Specializes in administrative work, problem-solving, planning, and providing optimal assistance. Successfully fulfilled the role of secretary/ admin support to the Sales Director and a team of sales and clinical professionals. Adept at managing multiple tasks and prioritizing deadlines in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
Senior Administrative Executive
Transmedic Pte Ltd
01.2012 - Current
- Provide full sales support to Sales Director and her team on quotations, tenders preparation, presentations, scheduling appointments and trips.
- Coordinated travel arrangements for executives and visiting clients, ensuring seamless logistics while minimizing expenses where possible.
- Liaising with Doctors and coordinators on sponsorship and events.
- Expertly organized logistics for functions both within and outside of organization.
- Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees.
- Worked closely with Team Managers to ensure timely completion of administrative tasks
- Performed a variety of administrative duties, including answering phones, taking and delivering messages and greeting visitors
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Managing corporate enquiry email account and answering questions by customers
- Acted as backup for other administrative executive by providing task support and adapting to individual needs.
- Created artwork for product packaging and promotional materials.
- Edited and enhanced existing artwork and graphics.
- Assisted with general Ad-hoc office duties
- Assisted company in arranging quarterly event, annual dinner and incentive trips (2012 - 2014)
- Assisted company in arranging marketing event in Singapore and Bangkok (2014 - 2015)
Customer Service Officer
M1 Limited
01.2011 - 01.2012
- Answered all customer queries to the best of my ability
- Offered new services based on the needs of a customer
- Worked productively to determine the needs of customers and fast track solutions to those needs
- Used effective listening skills to document phone call details
- Uphold the highest standards of honesty and integrity
Bank Teller
OCBC Bank Limited
01.2007 - 01.2010
- Effectively resolved client queries and complaints
- Worked as a dedicated team member of the banking team
- Adhered to bank policies and facilitated safe and protected transactions
- Provided clients with new product and existing program information
- Worked to ensure the confidentiality and privacy of clients
- Worked well both independently and in teams
- Offered new services based on the needs of a customer
- Attended workshops and conferences centered around increasing customer service skills
Education
Certificate - Business Administration
Tunku Abdul Rahman College
01.2006
O Level -
Temeggong Ibrahim Girls' School
01.2002
Primary School Leaving Examination -
S.K.Temenggong Ibrahim Penggaram
01.1997
Skills
- Teamwork
- Fast Learner
- Microsoft Office
- Communication
- Leadership
- Adaptability
- Computer Skills
- Ability to Multitask
- Effective Time Management
- Customer Service
Languages
English
Bilingual or Proficient (C2)
Mandarin
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Senior Administrative Executive
Transmedic Pte Ltd
01.2012 - Current
Customer Service Officer
M1 Limited
01.2011 - 01.2012
Bank Teller
OCBC Bank Limited
01.2007 - 01.2010
O Level -
Temeggong Ibrahim Girls' School
Primary School Leaving Examination -
S.K.Temenggong Ibrahim Penggaram
Certificate - Business Administration
Tunku Abdul Rahman College
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