Vivian Ooi
Summary
Dynamic leader with a proven track record at A &P Maintenance Services Pte Ltd, excelling in competitive analysis and fostering team collaboration. Mastered proposal writing and client relationship building, driving revenue growth and market share expansion. Known for innovative strategies and mentoring, ensuring customer satisfaction and team achievements.
Overview
19
19
years of professional experience
Work History
Senior Manager, Business Development
BNL Services Pte Ltd
08.2019 - Current
- Oversee the end-to-end tender process, including reading and understanding tender documents, managing timelines, and ensuring that all necessary information is gathered and submitted accurately and on time.
- Collaborate with operations teams to prepare cost structures, pricing models, and ensure the tender submission is financially viable while competitive.
- Maintain regular communication with clients to clarify requirements, answer queries, and ensure alignment between the tender submission and client expectations.
- Build and maintain relationships with prospective and current clients, ensuring they are confident in your company’s ability to deliver quality cleaning services.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Keep up to date with industry best practices, regulations, and innovations related to cleaning services, and incorporate them into proposals when applicable.
Director
A &P Maintenance Services Pte Ltd
10.2005 - 02.2018
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Lead the development and execution of sales and marketing strategies that drive revenue growth and increase market share for the subsidiary company. Ensure these strategies align with the parent company’s overall vision and business goals.
- Analyze the subsidiary's competitive position in the market and identify opportunities for differentiation and growth through targeted sales and marketing initiatives.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Manage and motivate the sales and marketing teams, setting clear targets and KPIs. Provide guidance and mentorship to ensure team members achieve their individual and collective goals.
- Develop and manage the sales and marketing budget for the subsidiary, ensuring resources are allocated effectively to achieve business objectives while maintaining financial discipline.
- Ensure a focus on customer satisfaction and experience in both sales and marketing efforts, aiming to improve customer loyalty and lifetime value.
- Stay current on industry trends, emerging technologies, and best practices in sales and marketing. Identify new tools, platforms, and techniques to improve team productivity and campaign success.
Education
High School Diploma -
MDIS
MDIS Singapore 01-2008
Skills
- Competitive Analysis
- Proposal Writing
- Customer Service
- Team Collaboration
- Client Relationship Building
- Decision-Making
- Negotiations
- Training and mentoring
Timeline
Senior Manager, Business Development
BNL Services Pte Ltd
08.2019 - Current
Director
A &P Maintenance Services Pte Ltd
10.2005 - 02.2018
High School Diploma -
MDIS
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