Vivek Kennedy
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skilled F&B Operations Manager with solid background in overseeing daily operations of food and beverage establishments. Possess strong leadership skills, adept at team building and staff development to optimize performance. Known for implementing effective strategies that enhance operational efficiency and boost profitability. Display keen ability to analyze market trends and customer needs to stay competitive.
Overview
18
18
years of professional experience
Work History
Quality Assurance Food Safety Technician
SIN LI HIN FROZEN FOOD SERVICE PTE LTD
03.2022 - Current
- Conducted routine inspections of frozen food products for safety compliance.
- Monitored temperature controls of storage facilities to ensure product integrity.
- Assisted in developing and implementing food safety protocols and procedures.
- Collaborated with team members to resolve quality issues promptly.
- Verified that product labels were accurate and in accordance with government regulations.
F&B Manager
KLR MAYAVI’S KITCHEN CATERING PTE LTD
01.2014 - 02.2022
- Oversaw daily operations of catering services for diverse client events.
- Managed inventory and procurement of food supplies and equipment.
- Developed menus in collaboration with chefs to meet client preferences.
- Coordinated logistics for event setups, ensuring timely service delivery.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and ordered supplies as needed.
- Created detailed reports on daily sales activity, labor costs, budget variances.
- Collaborated with chefs to create new recipes for menu items that meet customer expectations.
- Evaluated operational performance of staff members and provided feedback to improve efficiency.
- Managed food preparation, presentation, and service quality standards.
- Supervised catering operations for large events including weddings, corporate functions.
F&B Associate
THE GREEN HOTELS
06.2010 - 11.2013
- Delivered exceptional customer service in fast-paced dining environments.
- Prepared and served beverages and food items to customers efficiently.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Monitored inventory levels and assisted in stock replenishment efforts.
- Greeted customers and provided them with menus.
- Kept work station organized throughout shift by restocking supplies as needed.
- Ensured that all orders were accurate and served promptly.
Bartender
HOTEL SEA VIEW
07.2009 - 05.2010
- Prepared and served cocktails and beverages to hotel guests.
- Maintained cleanliness and organization of the bar area.
- Managed inventory levels and ordered supplies as needed.
- Developed new drink recipes to enhance the bar menu offerings.
- Collaborated with kitchen staff to ensure timely service delivery.
- Engaged with guests to create a welcoming atmosphere at the bar.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
F&B Steward
HOTEL RENNAISANCE SAROVAR PORITICO
01.2008 - 05.2009
- Maintained cleanliness and organization of dining areas and service stations.
- Assisted kitchen staff in food preparation and dish assembly for service.
- Served food and beverages to guests, ensuring timely delivery and presentation.
- Collaborated with team members to enhance guest experience during dining services.
- Operated dishwashing equipment, ensuring proper sanitation of all tableware and utensils.
- Monitored inventory levels of supplies, notifying management for replenishment needs.
- Provided excellent customer service by addressing guest inquiries and concerns promptly.
- Supported training of new staff on service standards and operational procedures at the hotel.
- Greeted guests and escorted them to their tables.
- Provided excellent customer service to ensure guest satisfaction.
- Responded promptly to customer inquiries or complaints regarding food quality or service issues.
- Stored all food products properly in accordance with company standards.
- Checked identification for alcohol purchases according to company policy.
- Complied with all health department regulations pertaining to safe food storage and handling.
- Performed opening duties, such as setting up the dining area and checking supplies.
Education
Bachelor of Science - HOTEL AND CATERING MANAGEMENT
M.G.R ARTS AND SCIENCE COLLEGE
HOSUR , TAMILNADU04-2007
Skills
- Food safety compliance
- Quality assurance inspections
- Temperature monitoring
- Food safety protocols
- Inventory management
- Effective communication
- Team collaboration
- Product inspection
- Waste reduction strategies
- Quality control analysis
Languages
Tamil
First Language
English
Upper Intermediate
B2
Certification
- FB-RM-102C-1 FOLLOW FOOD AND BEVERAGE SAFETY AND HYGIENE POLICIES AND PROCEDURES.
- En rolled on AUG 2018
Timeline
Quality Assurance Food Safety Technician
SIN LI HIN FROZEN FOOD SERVICE PTE LTD
03.2022 - Current
F&B Manager
KLR MAYAVI’S KITCHEN CATERING PTE LTD
01.2014 - 02.2022
F&B Associate
THE GREEN HOTELS
06.2010 - 11.2013
Bartender
HOTEL SEA VIEW
07.2009 - 05.2010
F&B Steward
HOTEL RENNAISANCE SAROVAR PORITICO
01.2008 - 05.2009
Bachelor of Science - HOTEL AND CATERING MANAGEMENT
M.G.R ARTS AND SCIENCE COLLEGE