Vithiya L. Mahalingam
Summary
Results-driven Customer Service and Human Resources professional with over 16 years of experience across service, logistics, and manufacturing environments. Proven expertise in after-sales support, HR operations, permit processing, and ERP systems. Strong ability to coordinate cross-functional teams, manage high-volume operations, and ensure compliance with regulatory requirements. Highly organised, detail-oriented, and adaptable, with a strong commitment to delivering service excellence in fast-paced Singapore-based organisations.
Overview
18
18
years of professional experience
Work History
Customer Service Executive
Daikin Airconditioning
03.2024 - Current
- Manage end-to-end spare parts enquiries, including identification, availability checks, and order coordination
- Provide first-level technical support and troubleshooting guidance to clients and internal teams
- Plan and optimise daily service schedules for technicians to ensure SLA and KPI targets are achieved
- Coordinate service appointments, site access, and follow-ups with customers and internal departments
- Prepare and process quotations, service reports, invoices, and related documentation accurately
- Monitor job progress and ensure timely closure of service requests in the system
- Liaise closely with service, logistics, warehouse, and procurement teams to ensure smooth operations
- Track parts availability and proactively manage backorders, delays, and customer expectations
- Handle customer feedback, complaints, and escalations professionally to maintain service standards
- Support after-sales operations, ensuring high customer satisfaction and retention
- Maintain accurate system records and generate reports for management review
- Singapore
Human Resources Executive
Be Packaging and Logistic Sdn. Bhd.
02.2021 - Current
- Manage foreign worker permit applications and renewals (EPLKS) via MyEG and Immigration systems
- Coordinate expatriate (China) work permits, renewals, and compliance documentation
- Prepare HR documentation including employment contracts, confirmation letters, and certifications
- Support end-to-end recruitment processes including sourcing, interviews, and onboarding
- Liaise with government bodies such as Immigration, PERKESO, JTK, and MIDA
- Maintain HR records, employee database, and ensure compliance with labour regulations
- Represent HR department during ISO audits and maintain audit documentation
- Administer employee benefits including medical claims, insurance, and internal loan processes
- Conduct exit interviews and manage employee grievance handling
- Coordinate government initiatives such as Rekalibrasi Tenaga Kerja & Rekalibrasi Pulang
- Malaysia
Maintenance Assistant
Oceanic Fabric Mill Sdn. Bhd.
04.2019 - 07.2020
- Maintained daily maintenance schedules and updated job reports in system
- Monitored inventory levels and supported stock control and replenishment
- Provided administrative and clerical support to maintenance operations
- Handled customer enquiries, complaints, and payment processing
- Assisted in stock ordering and display coordination
- Malaysia
- Reason for Leaving: Company closure due to COVID-19
ERP Executive / Merchandiser
Keenway Industries Sdn. Bhd.
04.2010 - 04.2019
- Acted as key liaison between buyers, R&D, and production teams
- Prepared Manufacturing Instructions (MI), Purchase Orders, and shipping documentation
- Managed product samples and ensured compliance with buyer specifications
- Coordinated feedback and corrective actions with production teams
- Trained staff on ERP system usage and processes
- Maintained and updated item master data in Gmate ERP system
- Ensured data accuracy and integrity across system transactions
- Supported purchase order processing and inventory tracking
- Malaysia
- Reason for Leaving: Retrenchment
Store Clerk (ERP)
Ginma Industries Sdn. Bhd.
05.2008 - 03.2010
- Maintained inventory records and processed daily stock issuance in ERP system
- Conducted weekly stock checks and reconciliations
- Supported store operations and administrative functions
- Malaysia
Education
Professional Master of Business Management -
European City University
01-2024
Executive bachelor’s - business administration
Veritas University College
Melaka01-2018
Diploma in Business Administration (UK Programme) -
Isha Institute College
Johor01-2016
Skills
- Customer Service
- After-Sales Operations
- HR Administration
- Regulatory Compliance
- Foreign Worker Processing
- Expatriate Permit Processing
- ERP Systems
- Data Management
- System Support
- Documentation
- Reporting
- Quotation Preparation
- Scheduling
- Planning
- Service Coordination
- Inventory Control
- Records Management
- ISO Audit
- Compliance Support
- Stakeholder Communication
- Coordination
- Problem-Solving
- Time Management
Additional Information
Strong administrative, coordination, and multitasking abilities, Experienced in handling high-volume, fast-paced environments, Proactive, reliable, and detail-oriented, Willing to relocate or commute for Singapore-based opportunities
Languages
English
Malay
Tamil
Websites, Portfolios and Profiles
(Add if available)
Timeline
Customer Service Executive
Daikin Airconditioning
03.2024 - Current
Human Resources Executive
Be Packaging and Logistic Sdn. Bhd.
02.2021 - Current
Maintenance Assistant
Oceanic Fabric Mill Sdn. Bhd.
04.2019 - 07.2020
ERP Executive / Merchandiser
Keenway Industries Sdn. Bhd.
04.2010 - 04.2019
Store Clerk (ERP)
Ginma Industries Sdn. Bhd.
05.2008 - 03.2010
Professional Master of Business Management -
European City University
Executive bachelor’s - business administration
Veritas University College
Diploma in Business Administration (UK Programme) -
Isha Institute College