VITHIYA KALAIMANI
Summary
In pursuit of a full-time position, I bring forth strong communication, organizational, and time management skills, aiming to tackle professional challenges head-on. As a detail-oriented team player, I excel in managing multiple projects concurrently with precision, while emphasizing my robust interpersonal and problem-solving capabilities.
Overview
4
4
years of professional experience
Work History
Accounts and Admin Assistant
Global Feeder Shipping Pte Ltd
04.2022 - 02.2024
- Laise with customers from Singapore, Malaysia, China, Thailand, Vietnam, South Korea, India, Pakistan & Dubai regarding any queries which includes shipments queries & collection of payment
- Weekly reporting to Higher management on accounts receivable
- Accurately updating the system for accounts payables and accounts receivables
- Assisted in recruitment process by screening and selecting potential candidates
- Communicated with candidates using LinkedIn and other job portals for technical roles, leading to 4 full time hires
- Assisted in company and team events
- Monitored and ordered supplies and materials to keep office well stocked.
Bank Officer
United Overseas Bank
07.2021 - 03.2022
- Handle opening and recording of Returned Letterbox Mails (Average of 400-500 mails daily)
- Send emails to Relationship Manager for induvial customers
- Send letters to existing customers
- Process Customer/ Account Maintenance requests for individual Customers
- Documenting Foreign Account Tax Compliance Act self-certification and KYC.
Land Transport Authority Customer Care Officer
Singtel
08.2020 - 06.2021
- Answer queries regarding LTA’s products and services
- Manage large amount of inbound calls in a timely manner
- Resolve and document callers’ queries professionally
- Identify and escalate priority issues by the CCMS system to the backend LTA officers
- Handle emergency cases swiftly and promptly
- Achievements: Resolved an average of 50 inquiries per day
- Demonstrated professional etiquette to help improve positive feedback by 80%.
Education
Bachelor of Business in Accounting and Finance -
Murdoch University
05.2024
Diploma in Customer Experience Management with Business -
Republic Polytechnic
02.2021
O Levels -
Yuan Ching Secondary School
01.2017
Skills
- Leadership and Interpersonal skills
- Time management
- Verbal and Written communication
- Customer Service
Languages
English
Tamil
Hobbies
Pilates
Yoga
Timeline
Accounts and Admin Assistant
Global Feeder Shipping Pte Ltd
04.2022 - 02.2024
Bank Officer
United Overseas Bank
07.2021 - 03.2022
Land Transport Authority Customer Care Officer
Singtel
08.2020 - 06.2021
Bachelor of Business in Accounting and Finance -
Murdoch University
Diploma in Customer Experience Management with Business -
Republic Polytechnic
O Levels -
Yuan Ching Secondary School
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