Vita Yunahara

1. Maintain and grow the customer base and data on each company by market segment.

2. Managing new business development opportunities for the region, as well as the existing customer base.

3. Developing and building relationships with all customers in any market segment.

4. Product specifications for designers, architects, agents, and the hospitality and contract industries.

5. Customer service to existing customers, staff, and management of the distributor in Hong Kong.

6. Managed through and through (orders, follow-up, logistics) all sample requirements and deliveries for the furniture brands.

7. Educating and training customers concerning performance, quality, warranty, and global support for Sunbrella fabrics.

8. Establish contact with interior designers, architects, and project contractors.

9. Offer and promote both products of Sunbrella and Dickson in the HK market.

1. Maintain and grow the customer base and data on each company by market segment.

2. Managing new business development opportunities for the region, as well as the existing customer base.

3. Developing and building relationships with all customers in any market segment.

4. Product specifications for designers, architects, agents, and the hospitality and contract industries.

5. Customer service to existing customers, staff, and management of the manufacturing distributor in Indonesia.

Managed through and through (orders, follow-up, logistics) all sample requirements and deliveries for the furniture brands. 7. Educating and training customers concerning performance, quality, warranty, and global support for Sunbrella fabrics.

Establish contact with the interior designer, architect, project contractors, and key management of the hotel, resort, and villa.

9. Assist the Director to organize, arrange, and coordinate with the event organizer and the contractor of the exhibition; participate as an exhibitor (IFFS Singapore and IFFINA Jakarta).

10. Arrange and coordinate with the organizer for the seminar-related event held by HDII (Indonesian Design Interior Association) or held by IAI (Indonesian Architect Association).

11. Media planning.

• Develop business strategies to meet the goals and targets for monthly and yearly.
• Maintaining a good relationship with existing corporate clients has encouraged potential corporate companies to use our banking products.
• Providing solutions to companies in terms of managing their expenses and saving costs.
• Conduct the meeting, product presentation with the clients, and also conduct an internal meeting within the team for the monthly projection meeting as a report to the head division.

Matriculation of new members, achieving (exceeding) the sales target to keep an active network of prospective individuals, and to attain a full complement of members, while assisting the General Manager in ensuring a quality club to aid in the introduction of all new members.

Achieve (exceed) the monthly sales target, responsible for the package and card inventory, assist in the implementation of the hotel’s marketing and PR strategies and ensure efficiency and profitability of the Program.

• Managed guest inquiries and resolved issues to enhance overall satisfaction.
• Coordinated with departments to ensure seamless service delivery and guest experiences.
• Developed and implemented guest feedback systems to drive continuous improvement initiatives.
• Trained and mentored junior staff on best practices in customer service excellence.

• Led cross-functional teams to enhance guest service standards and operational efficiency.
• Developed and implemented strategic initiatives to elevate brand positioning within competitive market.
• Mentored junior staff, fostering a culture of collaboration and continuous improvement.
• Streamlined communication processes between departments, improving response times for guest inquiries.

• Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
• Coordinated reservations and maintained accurate room availability using hotel management software.
• Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
• Trained new reception staff on operational procedures and customer service best practices.