Vishal Shah

Lead HXM Sales for Industries and Mid market vertical.
Manage Sales funnel, hygiene and booking linearity on 4QR basis.
Coach and mentor Account Executives to meet Individual Quota and team objectives.
Drive C - Level engagement and leadership alignment for Transformation deals.
Hire, Coach and Retain the best talent to drive profitable YOY growth.
Participates in regular business review meetings or forecast calls
Provides feedback to Field Management on engagement level with LoB Solution Sales Team.
Assess the overall performance of team with respect to goals, quota and KPI's
Works with marketing, Customer and field sales management to drive Demand Gen programs.
Maintain and Forge strategic partnerships and develop channel ecosystem.

Drive business development and sales around new business, renewals and new offers to maximize funnel generation and revenue booking.

Drive demand gen for increase in market share around devices, new workloads, digital transformation, cloud migration and SaaS.

Create distributor and T2 partner led scale and velocity programs for wider theater and sales coverage.

Provide thought leadership to APJC sales leaders and create cloud and SaaS mind share for profitable growth.

interface with Product BU & Finance to create region and theater specific pricing and product bundles and drive success with incremental booking.

Key Achievements

• Increased funnel generation of $100 mil for FY22 with conversion of around 20% in Q1FY22.
• Tracking 95% + on renewals and cloud bookings.

Drive profitable and double-digit y-o-y growth of collaboration sales for India and SaaRC for commercial and small business ($50 mil territory)
Manage team of sales specialists to meet and overachieve their sales quota and forecast.

Coach and mentor team to improve funnel coverage, funnel hygiene, cadence and overall performance.

Forge CIO level relationship including presenting value proposition, architecture design and drive trust and mindshare.
Own weekly- monthly-quarterly bookings forecast and funnel build for India region.
Key Achievements 

• 118% Plan in 1 st year with 20% y-o-y growth.
• 40% + y-o-y growth in software licensing for FY20.

Drive CX and Contact Centre sales for India and SaaRC as Specialist Sales Manager and Domain Expert.
Own territory sales plan and quarterly and annual forecast and sales quota.

Consult and drive Engineering team and partner to design and deliver solution that meets and exceeds business outcomes including architecture design, sow, application and crm integration services, implementation and technical support services.
Develop GTM plan and execute sales strategy for compete replacement worth $ 7 mil.
Key Achievements

• 42% y-o-y growth.

Drive CX, Collaborations, UC, Voice, AV, CRM & Contact Center Business Development for India as Specialist Sales Manager.
Drive presales engagement on consulting, solution design and implementation plan.

Include professional services i.e. Implementation, integration, dashboard and reporting and Day 2 support.

Document Orange services and delivery scope and negotiate services contract.
Develop GTM Plan and build OEM alliance relationships.
Business value and consultative selling at CIO/CFO level with ROI benefits.
Key Achievements 

• Orange Synergy Award Strategic Win.
• 1st N-IVR, International Call Collect Win
• Consulting - Optimizing IVR and Reporting for Largest International Banking customer.

Across various roles at SITEL from CX, people leader, service delivery, customer success, sales support, technical support, international and domestic operations, transition and project management

Managed large teams for sales, sales support, warranty support, technical support sales, services sales, insurance sales.

Managed india and international accounts worth $6 mil in annual revenue.
Key Achievements

• SITEL Star Awards
• 1st Batch of MT to be groomed and promoted to Leadership Positions
• Transition manager for largest international client (Software and Warranties Sales) for 3 different sites and total 600+ FTE's.