Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

VINOTHKUMAR BALAKRISHNAN

Summary

Possess 15 years of Software Design, Development and Implementation experience. Certified in Microsoft Dynamics CRM 2016 Online Deployment. Involved in end to end life cycle starting from initiating the kick-off meetings, Requirements definition, Preparation of effort estimates, handling client approvals and solution design. Hands-on experience on Microsoft Dynamics 365 Customer Engagement /16/11/4.0. Hands-on experience on Jira Experience on deployment, installation and configuration of MS CRM components for Dynamics CE/16/11/4.0. Having experience on building Microsoft Power Apps, Cloud flows and Microsoft Dataverse. Having experience on Microsoft Flow, LogicApps and Azure Functions and Web Jobs. Have done the extensive Customization of Microsoft CRM Application according to the customer’s need using inbuilt UI and SDK programming (Plug-ins, Custom workflows using Windows Workflow Foundation and Tools). Have done Configuration of Business business rules, business process flows, XrmToolbox and email templates. Having experience on C#.Net and ASP .Net. Having experience on preparing FRD, TDD documents. Having experience on XML and Jscript. Having experience on Team Foundation Server (TFS). Having development experience in generating the reports through Power BI Having Experience on Advanced Customization in MS CRM 316/11/4.0. Hands-on experience in office 365. Experienced in conducting code reviews and coming up with good coding practices. Having development experience in generating the reports through SSRS (SQL Server Reporting services). Functional Experience on Sales, Services and Marketing in MS Dynamics CRM. Interacting and understanding the client requirements and their present systems through knowledge transfer sessions & preparing knowledge acquisition documents. Having Experience in Agile Methodology and Project Management

Overview

15
15
years of professional experience
1
1
Certification

Work History

Applications Manager

FWD Singapore
08.2018 - Current

Applications Manager

FWD Singapore Pte Ltd
08.2018 - Current
  • Awards
  • Twice Received “On the Spot” Best Performance Award
  • Projects Handled
  • Project Name & Client: D2C CRM FWD Singapore
  • Team Size: 5, Technologies: NET Framework 4.0, Plug-ins,SSRS,ASP.NET,C#, JavaScript, WCF(CRM),Workflows, Visual Studio

Senior Technical Consultant

Nityo Progression Consultancy Pte Ltd
01.2017 - 07.2018

Sr Technical Consultant

Nityo Progression Consultancy Pte Ltd, Cordlife Group Limited
01.2017 - 07.2018
  • Projects Handled
  • Project Name & Client: Cordlife ERP, Technologies: NET Framework 4.0,Plug-ins,Silverlight,SSRS,ASP.NET,C#, JavaScript, WCF(CRM),Workflows, Visual Studio

Technical Consultant

03.2016 - 01.2017
  • Unified Service Desk, Windows Server 2012, SQL Server 2012 and Avaya, Changi General Hospital is an award-winning Singapore's first purpose-built general hospital to serve communities in the east and north-east regions and has a range of more than 23 medical services
  • Contact Centre
  • CRM application is used by its Customer care centre to manage the patient’s appointment booking, view the patient history, and send emergency messages to doctors, reminder calls to the patients on their appointments and feedback tracking of customer officer interaction
  • The daily roster of the doctors are integrated into CRM for real time data
  • Responsibilities:
  • Served as a Technical Consultant during the span of the project
  • Participate in the requirement analysis and design activities for the new enhancements
  • Involved in development and implementation of the plugins, web applications, daily batch jobs and CTI integration
  • Responsible for Support and development to the existing live CRM system
  • Involved in the new enhancements
  • Involved in the customization of Client Side Extensions
  • Involved in writing Jscript library functions based on the client requirement
  • Responsible for configuring the Business units and assigning Security roles to the users
  • Involved in Analysis, Design, Technical and functional designs, deployments
  • Responsible for all QA, UAT, Pre-Prod and Production Releases
  • Interactions with system end users
  • Client: Utac CRM, Utac Group

MSCRM Consultant

Emerio Globesoft Pte Ltd
08.2014 - 12.2016

Consultant

Emerio Globesoft Pte Ltd MSCRM, General Hospital
08.2014 - 12.2016
  • Projects Handled
  • Project Name & Client: Contact Centre CRM System; Changi

Technical Consultant

Eastern Health
11.2015 - 03.2016
  • For Custom Batch jobs) and C#/ASP.Net, UTAC Holdings Ltd is a leading independent provider of semiconductor assembly and testing services for a broad range of integrated circuits (IC)
  • The main objective of this project is to automate the sales process
  • There are four modules supporting the sales process
  • Customer Management
  • Quotation (Opportunity) Management
  • Pricing Management
  • Project Management
  • Responsibilities, Eastern Community Health Outreach (ECHO) is a community-based chronic disease prevention program offered by, Alliance, its affiliate Changi General Hospital (CGH) and the community partners in the east
  • CRM acts as a central repository and is used for all their business critical operations
  • Health screening events will be conducted on a periodic basis for many constituencies and this application is responsible right from registering for the event, validation, payment, recording the individual reading during events, sync back the data to CRM, sending GP reminders and until the lab results are uploaded to the system
  • Responsibilities:
  • Participate in the requirement analysis and design activities
  • Responsible for CRM Server Installation, Configuration and Deployment in Production, Development and UAT environments
  • Worked on data migration (Import / Export data from CRM)
  • Responsible for all code reviews and documentation for the change requests
  • Responsible for configuring the Business units, creating users and assigning Security roles to the users
  • Involved in the Data patches for the CRM system.

Technical Consultant

AIC
02.2015 - 11.2015
  • In this project
  • Participate in the requirement analysis and design activities for the project
  • Participate in the POC for the project
  • Involved in the customization of Client Side Extensions
  • Involved in writing Jscript library functions based on the client requirement
  • Project Name & Client: Patient Relationship Management System;, 2008, IIS 7.0, SQL Server 2008 and Visual Studio 2010

Technical Consultant

Changi General Hospital
08.2014 - 02.2015
  • AIC works towards meeting the growing healthcare needs of Singapore’s ageing population
  • It is the primary body to advise, guide patients and their families on the use of appropriate healthcare services, and to help them to better navigate the healthcare system
  • PRM supports the current needs of the Agency on the automation of
  • Business processes of its divisions using MS Dynamics CRM as well as the necessary interfaces/integration between various systems of AIC
  • PRM will be the repository for AIC’s users to access information related to patients, healthcare facilities and partners
  • Responsibilities:
  • Served as a CRM Technical Consultant during the span of the project
  • Participate in the requirement analysis and design activities
  • Responsible for CRM Server Installation, Configuration and Deployment in Production, Development and UAT environments
  • Responsible for developing custom workflows and Plug-in development
  • Involved in the customization of Client Side Extensions
  • Involved in writing Jscript library functions based on the client requirement
  • Responsible for Supporting Productions Servers, Development server and UAT server
  • Responsible for configuring the Business units and assigning Security roles to the users
  • Involved in Analysis, Design, Technical and functional designs, deployments
  • Code reviews
  • Responsible for all QA, UAT, Pre-Prod and Production Releases
  • IIS 6.0 SQL Server 2005, SSRS and Visual Studio

Senior Analyst

Verizon Data Services Pvt Ltd
12.2009 - 08.2014

Applications Manager

01.2010 - 01.2012
  • Windows Services XRM & Dynamics 365 CE, FWD Singapore is an online insurance organisation
  • MS CRM Stores the leads, customers, contacts, Policy and interaction log information
  • Contact centre team uses CRM to store the interaction and service information with customers in CRM
  • Notifications and escalation processes will be triggered from CRM Workflows
  • CRM application gives 360 view of customer details and it helps contact centre agents to answer customer queries
  • Responsibilities:
  • Serving as Applications Manager in this project
  • Participate in the requirement analysis and design activities for the project
  • Preparing FRD, FDD and TDD
  • Participate in the POC for the project
  • Involved in the customization of Client-Side Extensions
  • Writing Plugins, JavaScript, Custom workflow in MS CRM
  • Involved in writing Jscript library functions based on the client requirement
  • Responsible for configuring the Business units and assigning Security roles to the users
  • Involved in Analysis, Design, Technical and functional designs, deployments
  • Responsible for all QA, UAT, Pre-Prod and Production Releases
  • Interactions with system end users
  • Team Management
  • Coordinating and delegating the task to the team members
  • Guiding team members in executing the tasks in the project
  • Tracking the team’s progress and providing updates to project manager
  • Working with team members to resolve problems and providing solutions
  • Oversee day-to-day operation.

Lead Consultant

01.2010 - 01.2012
  • Dynamics NAV, Windows Services XRM & Dynamics CRM 2016, Cordlife Group Limited is a health care service provider for umbilical cord blood and tissue banking.MS
  • CRM Stores the leads, customers, contacts, contracts and labs data results information
  • SharePoint has been integrated with CRM to store the important information of contract details and related documents to the lab's results
  • Notifications and escalation processes will be triggered from CRM Workflows
  • Responsibilities:
  • Serving as Lead Techno Consultant in this project
  • Participate in the requirement analysis and design activities for the project
  • Preparing FRD, FDD and TDD
  • Participate in the POC for the project
  • Involved in the customization of Client Side Extensions
  • Writing Plugins, JavaScript, Custom workflow in MS CRM
  • Involved in writing Jscript library functions based on the client requirement
  • Responsible for configuring the Business units and assigning Security roles to the users
  • Involved in Analysis, Design, Technical and functional designs, deployments
  • Responsible for all QA, UAT, Pre-Prod and Production Releases
  • Interactions with system end users.

Software Developer

Cybernet Slash Support Pvt Ltd
11.2008 - 12.2009

Software Engineer

Shlok Information System Pvt Ltd
01.2007 - 02.2008

Education

M.Sc. - Software Engineering

Kongu Engineering College
2011

2004

Skills

  • Technical Skills
  • Hardware:
  • Windows Server 2012/08 / 2003
  • Software: Visual Studio 2012/10/ 2008, ASPNet, C#, SQL Server 2008 / 2005, Jscript, XML and HTML
  • Tools: Microsoft Dynamics 365

Certification

Microsoft Dynamics CRM 2016 Online Deployment- MC ID: 14317462

Software

MS Dynamics 365 CE

Timeline

Applications Manager

FWD Singapore
08.2018 - Current

Applications Manager

FWD Singapore Pte Ltd
08.2018 - Current

Senior Technical Consultant

Nityo Progression Consultancy Pte Ltd
01.2017 - 07.2018

Sr Technical Consultant

Nityo Progression Consultancy Pte Ltd, Cordlife Group Limited
01.2017 - 07.2018

Technical Consultant

03.2016 - 01.2017

Technical Consultant

Eastern Health
11.2015 - 03.2016

Technical Consultant

AIC
02.2015 - 11.2015

MSCRM Consultant

Emerio Globesoft Pte Ltd
08.2014 - 12.2016

Consultant

Emerio Globesoft Pte Ltd MSCRM, General Hospital
08.2014 - 12.2016

Technical Consultant

Changi General Hospital
08.2014 - 02.2015

Applications Manager

01.2010 - 01.2012

Lead Consultant

01.2010 - 01.2012

Senior Analyst

Verizon Data Services Pvt Ltd
12.2009 - 08.2014

Software Developer

Cybernet Slash Support Pvt Ltd
11.2008 - 12.2009

Software Engineer

Shlok Information System Pvt Ltd
01.2007 - 02.2008

M.Sc. - Software Engineering

Kongu Engineering College

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