Vinoth Nadarajah

· Handled beverage menu, Ordering, inventory and beverage costings.

· Ensure the outlet is run in an efficient manner and proper service is offered at all times

· Manage restaurant environment, handle and schedule regular maintenance and upkeep of restaurant, such as pest control, servicing, etc

· Schedule staff roster to ensure good and sufficient allocation of manpower for service

· Ensure balanced allocation of duties and shift to staff, following regulated work hours and rest days

· Handle customer feedback calmly, professionally and efficiently at all times, resolving any disputes and recovering service effectively

· Manage restaurant inventory levels, handling purchasing of necessary items when necessary

· Ensure outlet's food products and ingredients store, use and sell according to First-In- First-Out guidelines.

· Conduct Outlet's Cash Audit and Food Safety and QSC Audit.

· Plan, Recruit, Train and develop staff to ensure that assigned store is adequately staffed in order to maximize sales potential, operational efficiency, and reduce staff turnover.

· Know, enforce, educate and consult with all staff on all appropriate HR policies, labor laws, security and safety procedures.

· Responsible for daily sales deposit stocks ordering, month-end inventory and petty cash reimbursement in place.

· Review stores' sales projection and complete Weekly Store Schedules to maximise the use of labour and achieve sales

· Responsible for the overall efficiency of the assigned outlet including standards, profitability, inventory, hygiene maintenance etc

· Responsible for the daily operations of the outlet and assist the owner

· Assist in customer feedbacks

· Supervise team members training and execute team evaluation & career development

· Plan, organize and execute task relating to restaurant opening

· Ensure day to day operations in the outlets are operated smoothly

· Oversee customers' reservations and walk-in customers

· Responsible for outlet monthly sales and ensure that KPI is met

· Ensure standard of customer service is met by gathering feedback and reviews

· Oversee outlet staffs and conduct briefings

· Monitor staff progress, performance, appraisals and reports

· Responsible for daily cash tabulation at cashier counter

· Control beverage costs, operating expenses, inventory levels, payroll, etc.

· Ensure enforcement of high standards of hygiene and sanitation throughout the bar areas.

· Work with team members in service and beverage preparation to minimize wastage and increase productivity and efficiency

· Prepare beverage menu and promotions

· Assist the Operations Manager in providing on job training to team members, working along together with them

· Motivating team members in achieving customer service and people excellence standards are me

· Conduct daily/regular checking to ensure that the physical environment of the restaurant is

well maintained at all times

· Assist the Operations Manager to train, communicate and provide updates SOPs to all team members

· Handle phone calls, emails and reservations from the guests

· Ensure the cleanliness & tidiness of the lounge

· Ensure customers receive prompt and highest quality of service.

· Train staff in providing service excellence to customers.

· To assist in the operations of the bar and floor to ensure that the staffs are fulfilling their duties to the best of quality.

· To set, enforce and maintain high standards of hygiene, health and safety of the bar.

· To ensure high standards and efficiency of work.

· To maintain stock and financial control.

· To diffuse tense situations between customers, staffs to prevent possible safety or legal issues, ejecting unruly persons, if needed.

· To maintain a conducive ambience and safe atmosphere for customers.

· Selecting and mixing ingredients, garnishing glasses.

· Reporting to the Management regularly in regards to all issues relating to the Bar, Floor, Management.

· Ensure customers receive prompt and highest quality of service.

· Train staff in providing service excellence to customers.

· To assist in the operations of the bar and floor to ensure that the staffs are fulfilling their duties to the best of quality.

· To set, enforce and maintain high standards of hygiene, health and safety of the bar.

· To ensure high standards and efficiency of work.

· To maintain stock and financial control.

· To diffuse tense situations between customers, staffs to prevent possible safety or legal issues, ejecting unruly persons, if needed.

· To maintain a conducive ambience and safe atmosphere for customers.

· Selecting and mixing ingredients, garnishing glasses.

· Reporting to the Management regularly in regards to all issues relating to the Bar, Floor, Management.

· Prepare alcohol and non-alcohol beverages

· Mix ingredients to prepare cocktails

· Assists in preparation for business hours and table set up

· Plan and present bar menu

· Take orders and serve foods and drinks

· Restock and replenish bar inventory

· Provide an excellent guest experience

· Assist the Restaurant Manager in managing daily operation effectively.

· Maximize sales and profits of the outlet by achieving above the sales target.

· Lead and motivate staff in achieving sales targets and maintaining high level of customer satisfaction.

· Enforcement of hygiene regulations and upkeep of the restaurant cleanliness.

· Collaborate with manager to review all employee performance and provide training to increase all performance and monitor all guest requests efficiently to achieve all customer objectives and maintain knowledge on all liquor regulations.

· Train and develop junior crew.

· Work together with FOH management team to build sales.

· Support managers in optimizing labour usage.

· Manage stock levels and wastage.

· Prepare alcohol and non-alcohol beverages

· Mix ingredients to prepare cocktails

· Assists in preparation for business hours and table set up

· Plan and present bar menu

· Take orders and serve foods and drinks

· Restock and replenish bar inventory

· Provide an excellent guest experience