VINOSHALEE PRUSHOTHMAN
KLANG
Summary
I hold a bachelor's degree in Food Technology and have valueble eight years of experience in Customer service industry as a cabin crew in a premium airline. I am very dedicated towards my job and is a very well organised person. I find my heart and passion at serving customers and working towards fullfilling their needs. My excellent communication skill is one of my best practices to ensure that customers always feel that they are heard and given importance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Guest Experience Lead
Resort World Sentosa
10.2024 - Current
- Responsible for handling the guest reservations, replying inquiry emails, printing giveaway menus for guest reference, coordinating seating arrangements according to booking dates, book keeping of customer special requests and resolving customer complaints.
- Played an active role in guest engagement, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Trained newer team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Maintained a high level of product knowledge about the restaurant’s amenities and services, enabling detailed explanations to guests efficiently guiding them toward choices that most suited their preferences.
Globas Sales Executive
Wheelchair88
03.2024 - 09.2024
- Streamlined internal processes related to order management, reducing errors and improving customer satisfaction rates.
- Collaborated with marketing department to develop targeted campaigns that generated qualified leads for the sales team to pursue.
- Strengthened customer relationships through consistent communication and attentive service, leading to repeat business and referrals.
- Implemented innovative sales strategies that resulted in significant growth of the company's client base.
Small Business Owner
Vin's Beauty
12.2019 - 02.2024
- Designed and started up my own online clothing business.
- Advertise and Market to potential customers via online platforms such as Facebook Marketplace, Facebook, Instagram, Shopee and Telegram.
- Delivered services and goods promptly to the customers as promised.
- Earned good ratings by consistently maintaining the quality of products.
Flight Attendant
SINGAPORE AIRLINES
08.2010 - 08.2018
- Adapted a very positive work attitude to ensure delivery of service is prompt even through long hours of flight.
- Continuously upgraded myself by attending courses offered by the company to improve knowledge and skills.
- Represented company on several events as a hostess.
- Equipped with the mandatory knowledge of emergency and safety in order to act fast in response to an emergency situation.
- Experience serving Business class, Premium Economy and Economy class as a senior flight attendant.
- Served many customers with diversified cultural backgrounds and earned compliments for providing excellent service from the heart.
- Practiced perfect time management as it is a crucial requirement to ensure flight operations and emergency managements are on time.
Lab Assistant (INTERN)
ALS Technichem
06.2009 - 12.2009
- Run chemical analysis of food samples sent to the lab to determine the quality and mineral contents of the samples.
- Ensure that the tests are being conducted in an orderly manner to obtain optimum results.
- Adhere to all the requirements of the proper conduct in a lab to protect safety.
Education
Bachelor's degree - Food Technology
UNIVERSITI MALAYSIA SABAH
01.2010
Skills
- Highly Organized
- Excellent communication skills
- Problem solving
- Leadership
- Time management
- Decision making
- Analytical
- Team oriented
- Smart worker
- Moderate computer skills
- Basic First Aid and emergency care
Languages
English
Malay
Tamil
Awards
- Government Scholarship, 01/01/07, 01/01/10
- Dean's List
- 2007
- 2008
Certification
Basic Providing Wine Service
Basic Medical Emergency Management
REACT WORKSHOP - How to react in an emergency situation involving act of violence such as terrorism and hostage.
Timeline
Guest Experience Lead
Resort World Sentosa
10.2024 - Current
Globas Sales Executive
Wheelchair88
03.2024 - 09.2024
Small Business Owner
Vin's Beauty
12.2019 - 02.2024
Flight Attendant
SINGAPORE AIRLINES
08.2010 - 08.2018
Lab Assistant (INTERN)
ALS Technichem
06.2009 - 12.2009
Bachelor's degree - Food Technology
UNIVERSITI MALAYSIA SABAH
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