Summary
Overview
Work History
Education
Skills
Career Achievements
Certification
Languages
Timeline
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Vinod Kumar Thiruselvaam

Summary

Experienced professional with 9 years of expertise in Credit Control and Order-to-Cash (OTC) Management. Proven leader with a track record of leading successful teams, optimizing cash flow, reducing DSO, and enhancing profitability for diverse industries. Adept at developing robust credit policies, streamlining OTC processes, and fostering strong stakeholder and client relationships. Passionate about leveraging data-driven insights to drive financial efficiencies and achieve business objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Working Capital Manager, Asia

CLYDE & CO CLASIS SINGAPORE PTE LTD
02.2023 - Current
  • Managing the performance of the Credit Control team in Asia by defining clear expectations, ensuring flawless execution of debt-related processes, developing talent, and facilitating success.
  • Ensuring smooth operations by building and maintaining strong, collaborative relationships with clients, partners and their practices, and finance/business support teams..
  • Minimizing the potential impact of risks by identifying and resolving/escalating risks and offering effective mitigation strategies.
  • Preventing future payment delays by identifying root causes and establishing process controls.
  • Participating and supporting in yearly finance audits.
  • Participating in continuous improvement projects.
  • Enhanced regional coverage across multiple offices in Asia by 19% through the successful restructuring of the Credit Control team.
  • Improved aged receivables collection by 23% by regularly reviewing accounts receivable and providing support to the team for challenging accounts.
  • Improved 3-month cashflow forecasts by 31% by developing a methodology that leverages on historical data and current collections trends.

Credit Control Manager (Dual Role)

TOLL LOGISTICS ASIA LTD
08.2020 - 01.2023

Country - Singapore

  • Managed the credit & collections for Toll Global Logistics Asia
  • Prepared and submitted monthly DSO reports & Provisions for Doubtful Debts to the divisional head office.
  • Reconciled and reviewed Intercompany balances for settlements via monthly reports.
  • Led Monthly AR reviews with the Commercial and Operations Teams for overdue accounts.
  • Performed credit risk assessment for new customers to assign credit terms & credit limits and reviewed existing customers' credit and collection history to assess credit risk exposure.
  • Provided coaching and guidance to the Credit Control team for professional development.
  • Reviewed AR weekly and regularly supported the team for challenging accounts.
  • Issued Letter of Demand (LOD) for long-aged debts and represented the company in Small Claims Tribunal (SCT) proceedings as part of debt recovery actitivities.
  • Participated in yearly finance audits, both internal and external.
  • Participated in continuous improvement projects.
  • Achieved record-low Day Sales Outstanding (DSO), reducing it by 11 days, by securing the highest collections rate at 92% in FY22.
  • Improved operational efficiency by planning & restructuring the AR function
  • Successfully implemented Collections and Credit Risk policies
  • Successfully implemented Weekly Collections Dashboard

Regional - Asia

  • Business partnered with the respective Country management teams in the region for credit control and OTC matters.
  • Led AR reviews to identify issues and provide guidance and support.
  • Planned & strategized collection initiatives for DSO optimization.
  • Improved Day Sales Outstanding (DSO) by 7 days through effective business partnering with 9 countries in Asia.
  • Successfully implemented Collections and Credit Risk policies
  • Successfully implemented Weekly Collections Dashboard
  • Successfully implemented SAP across 9 countries in Asia as both project team member and subject matter expert

Credit Control Supervisor

DHL EXPRESS SINGAPORE PTE LTD
07.2019 - 07.2020
  • Managed the collection performance of National Sales Group team (5 members)
  • Ensured team's prompt follow up with customers for payments through emails and calls
  • Reviewed AR with team for updates and provided support to challenging accounts regularly
  • Conducted monthly AR reviews with Commercial Team for overdue accounts
  • Met customers for understanding of their internal processes, discussion on open issues or Monthly/Quarterly/Yearly Business Reviews
  • Reviewed the nature of disputed cases and explored solutions with various stakeholders
  • Reviewed processes and participated in continuous improvement projects
  • Ensured proper escalation to seek support from management
  • Reviewed credit risk of individual customers and proposed Stop Credit accounts
  • Managed and monitored the collection performance of Customers on Credit Card and Direct Debit payment mode.

Credit Control Officer

DHL EXPRESS SINGAPORE PTE LTD
07.2015 - 06.2019
  • Handled various portfolios of accounts in the Global Multi-National Customer segment
  • Ensured prompt follow-up with customers for payments through emails and calls
  • Reviewed AR with the Commercial Team for overdue accounts to identify the nature of disputed cases and explore solutions.
  • Participated in Monthly/Quarterly/Yearly Business Reviews with customers to understand their internal processes, and discuss open issues.
  • Ensured proper escalation for seeking support from management
  • Reviewed credit risk of individual customers and proposed Stop Credit accounts
  • Involvement in project and ad hoc activities.
  • Successfully developed and implemented an effective AR Review file format, improving accuracy and efficiency in reporting.
  • Achieved 1st Runner-Up for Employee of the Year (Overall Excellence) in 2018 for exceptional performance and contributions.
  • Recognized with the "Star of Function (Finance)" award in January 2017 and August 2018 for exceptional performance and contributions.

Education

Bachelor of Arts (Hons) Business -

Northumbria University

Advance Diploma in Management -

Kaplan Higher Education Institute

GCE Advanced Level -

Millennia Institute

GCE Ordinary Level -

St Joseph's Institution

Skills

  • Leadership
  • Communication
  • Adaptability
  • Negotiation
  • Teamwork
  • Strategic Planning
  • Credit Control & Collections
  • Master Data Management
  • Cash Application and Receipting
  • Credit Risk Management
  • Stakeholder Engagement
  • Business Partnering
  • Complex Problem-Solving
  • Customer Relationship Management
  • Training and Development
  • Project Management
  • Cash Reconciliation System (CRS)
  • CargoWise One (CW1)
  • Elite 3E
  • SAP ERP HANA S/4HANA
  • Microsoft Word Excel Power BI PowerPoint Outlook Visio Power Automate

Career Achievements

  • Enhanced regional coverage across multiple offices in Asia by 19%. (Clyde & Co Clasis Singapore Pte Ltd)
  • Improved aged receivables collection by 23%. (Clyde & Co Clasis Singapore Pte Ltd)
  • Improved 3-month cash flow forecasts by 31%. (Clyde & Co Clasis Singapore Pte Ltd)
  • Achieved record-low Day Sales Outstanding (DSO), reducing it by 11 days in FY22. (Toll Global Logistics Asia - Country)
  • Improved Day Sales Outstanding (DSO) by 7 days. (Toll Global Logistics Asia - Regional)
  • Improved operational efficiency by planning & restructuring the AR function. (Toll Global Logistics Asia - Country)
  • Successfully developed and implemented Collections and Credit Risk policies. (Toll Global Logistics Asia - Country & Regional)
  • Successfully developed and implemented Weekly Collections Dashboard. (Toll Global Logistics Asia - Country & Asia)
  • Employee of the Year (Overall Excellence) 1st Runner Up - 2018. (DHL Express Singapore Pte Ltd)
  • Star of Function (Finance) Award Winner - January 2017 and August 2018. (DHL Express Singapore Pte Ltd)

Certification

  • Commercial Banking & Credit Analyst Certification (CBCA®) - Corporate Finance Institute - 2022
  • Data Analytics for Business - Kaplan Higher Education Academy - 2021
  • Data Analytics Using Power BI - SMU Academy - 2021
  • Professional Certificate in Accounting and Finance - PSB Academy - 2021
  • Life Insurance & Financial Planning - Singapore College of Insurance - 2011

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Timeline

Working Capital Manager, Asia

CLYDE & CO CLASIS SINGAPORE PTE LTD
02.2023 - Current

Credit Control Manager (Dual Role)

TOLL LOGISTICS ASIA LTD
08.2020 - 01.2023

Credit Control Supervisor

DHL EXPRESS SINGAPORE PTE LTD
07.2019 - 07.2020

Credit Control Officer

DHL EXPRESS SINGAPORE PTE LTD
07.2015 - 06.2019

Bachelor of Arts (Hons) Business -

Northumbria University

Advance Diploma in Management -

Kaplan Higher Education Institute

GCE Advanced Level -

Millennia Institute

GCE Ordinary Level -

St Joseph's Institution
Vinod Kumar Thiruselvaam