Vinodh Raj
Customer Service Officer
Summary
Dynamic customer service professional with a proven track record at TDCX, excelling in inquiry resolution and CRM software utilization. Recognized for streamlining processes and enhancing customer satisfaction through effective complaint handling and team communication. Committed to operational excellence and fostering loyalty through exceptional service delivery.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
TDCX
CMBP
04.2025 - Current
- Assisted customers by resolving inquiries and providing product information, enhancing overall customer satisfaction and loyalty.
- Utilized CRM software to track customer interactions, improving response times and ensuring accurate record-keeping.
- Collaborated with team members to streamline processes, contributing to a more efficient service delivery model.
- Handled customer complaints with professionalism, leading to positive resolutions and minimizing escalations.
Management Trainee
SSG HOTELS PTE LTD
Duxton Reserve Autograph Collection
09.2023 - 01.2025
- Developed and implemented daily operational procedures, enhancing team efficiency and improving customer service outcomes.
- Coordinated staff schedules and training sessions, ensuring optimal coverage and consistent service quality throughout the hotel.
- Assisted in the management of inventory control systems, reducing waste and maintaining accurate supply levels for operations.
- Conducted regular inspections of guest facilities, ensuring compliance with health and safety standards, leading to improved guest experiences.
- Handled guest inquiries and complaints effectively, contributing to improved customer satisfaction and loyalty.
- Trained new staff on front desk procedures, fostering a knowledgeable team and improving service quality.
- Organized and maintained front desk operations, enhancing workflow efficiency and minimizing guest wait times.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness and service excellence.
- Monitored hotel occupancy rates and assisted in managing room assignments, optimizing resource allocation.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
Retail Sales Associate
Hugo Boss
Marina Bay Sands
12.2019 - 10.2020
- Provided exceptional customer service by actively engaging with clients, enhancing overall shopping experiences and fostering brand loyalty.
- Maintained visual merchandising standards by organizing displays and ensuring product availability, leading to improved sales performance.
- Assisted in inventory management through accurate stock checks and timely replenishments, minimizing stockouts and optimizing store operations.
- Collaborated with team members to achieve daily sales targets and improve store efficiency, contributing to a cohesive work environment.
Logistics Administrator
Supersteam Asia Pacific
Changi
01.2019 - 09.2019
- Coordinated logistics operations by managing shipment schedules and documentation, ensuring timely delivery and compliance with regulations.
- Optimized inventory management processes by implementing tracking systems, reducing errors and enhancing supply chain efficiency.
- Assisted in the development and execution of logistics strategies, improving overall operational performance and customer satisfaction.
- Monitored transportation costs and performance metrics, contributing to cost-saving initiatives and improved service levels.
Education
GCE N LEVELS
Coral Secondary School
SingaporeDiploma in Business And Information Technology
Beacon International Collage
Singapore 09-2024
PSLE
Chongzhen Primary School
SingaporeDiploma in Retail Operations
NATC Institute
Singapore01-2024
Skills
Customer inquiry resolution
CRM software utilization
Process streamlining
Complaint handling
Front desk management
Cash transaction accuracy
Administrative support
Team communication
Operational procedure development
Timeline
Customer Service Officer
TDCX
04.2025 - Current
Management Trainee
SSG HOTELS PTE LTD
09.2023 - 01.2025
Retail Sales Associate
Hugo Boss
12.2019 - 10.2020
Logistics Administrator
Supersteam Asia Pacific
01.2019 - 09.2019
GCE N LEVELS
Coral Secondary School
Diploma in Business And Information Technology
Beacon International Collage
PSLE
Chongzhen Primary School
Diploma in Retail Operations
NATC Institute