Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager
VINOD SRINIVASAN

VINOD SRINIVASAN

Senior Product Manager
Singapore

Summary

Customer focused, detail oriented, problem solving Product Leader with 13+ years in the software industry. Highly experienced in end to end Agile delivery of Digital Customer Servicing and Contact Centre products from inception to launch. Wide exposure to variety of roles (both Business and Technical) following my experience working in start-up, being one of the Core members involved in building the org from ground-up, growing client base, product portfolios and delivering great customer programs and driving satisfaction.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Director of Customer Success

TETHERFI PTE LTD
Singapore
10.2021 - Current
  • Revenue Growth, Organizational Leadership & Mentoring, Recruitment & Staffing Initiatives, Innovation & New Product Introduction, Partner Onboarding & Enablement, Escalation Management / Project Turnaround, Structured Consulting Methodologies.
  • Built relationships with customers to establish long-term business growth and retention.
  • Prepared sales presentations for clients showing success and demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Identified customer's needs and developed appropriate responses along with suitable information on products and services.
  • Maintained 100% retention, improved customer satisfaction and grew existing enterprise accounts year on year by 20% in product and services sales.

Senior Product Manager

TETHERFI PTE LTD
Singapore
01.2016 - 09.2021
  • Identify products and features from customer interview discussions & market analysis study, create customer journey maps, L1 and L2 stories, Grooming and sprint planning, Backlog and roadmap review and additions, ROI on products, CSAT
  • End to End Product Management experience, Solutions that delivered customer benefits such as 72% service automation take up, 22% reduction in agent handle time, >350K in FTE savings, increased NPS
  • Played dual role of Product Manager, and customer facing Technical Program Manager
  • Evangelized for managed products at various trade shows and industry events, communicating effectively with potential clients.
  • Collaborate between cross functional teams, managed platform products that helped reduce reusability of product features across stacks and reduce product failures at customer sites.
  • Roadmap planning, review and prioritization
  • Managed and delivered large complex programs of the size of ~ 5 million. Budget, Scope and Schedule Management, Held Project Management Office (PMO) Responsibilities (Program health & revenue tracking, reviews and dashboards for projects across ASEAN).
  • Strong People Management skills - Team Management, laying out Career Path, Plan and execute skill development programs, Team Motivation etc.

Software Consultant

TETHERFI PTE LTD
Singapore
01.2013 - 12.2015
  • Held Consulting and Business Analysis responsibilities
  • Run workshops with Business user groups to demo capabilities and gather requirements, document and maintain Functional Requirements Specs, Requirement Traceability, Test Methodology, Testing Requirements, Interface Specs etc
  • Run through Business reports with users and relevant stakeholders, identify improvement areas
  • Organize Business and Technology Transformation Roadmap sessions with community of customers, Partners and general users
  • Designed, tested, installed and monitored new systems.
  • Served as primary liaison between software customers and development team, relating feedback and concerns for future patch cycles.
  • Communicated and explained business requirements to team members to understand and implement functional demands.

IT Analyst

TATA CONSULTANCY SERVICES
Manchester
01.2012 - 12.2012

Software Engineer

TATA CONSULTANCY SERVICES
Chennai
10.2008 - 12.2011

Education

Bachelor of Technology - Computer Science & Engineering

SASTRA UNIVERSITY
INDIA
07.2004 - 05.2008

Skills

    Strategic Account Development

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Certification

Product School Certified Product Manager

Timeline

Director of Customer Success

TETHERFI PTE LTD
10.2021 - Current

Product School Certified Product Manager

09-2021

Prince2 Foundation in Project Management

01-2018

Senior Product Manager

TETHERFI PTE LTD
01.2016 - 09.2021

Software Consultant

TETHERFI PTE LTD
01.2013 - 12.2015

IT Analyst

TATA CONSULTANCY SERVICES
01.2012 - 12.2012

Software Engineer

TATA CONSULTANCY SERVICES
10.2008 - 12.2011

Bachelor of Technology - Computer Science & Engineering

SASTRA UNIVERSITY
07.2004 - 05.2008

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VINOD SRINIVASANSenior Product Manager