VINESWARI R RATNAVAL

• Registration, dispensing, coordinate appointments
• Educate patients about their illness and medicine
• Perform simple clinical duties such as taking height, weight, ECG, dressing
• Assist in surgical procedures if needed
• Stock taking and drug ordering
• Submit e-claims and simple admin
• Perform daily operational duties at outpatient Clinic.
• Registration of patients and provide frontline customer service.
• Process prescription accurately and dispensing of medicines.
• Process of billing transactions under different Government schemes and managed care program's.
• Manage inventory and replenish of medicines and consumable items.
• Operate Clinic Management System.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Reviewed and processed requisitions for laboratory tests.
• Verified patients' identification for proper sample collection.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Audiomentry
• Tonomentry
• Spiromentry
• Restocked automated medication dispensing equipment.
• Ordered and sold medication and other stock.
• Dispensed necessary medication to improve client health condition.

• Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient's particulars into the hospital system
• Handling phone calls and enquires and providing information
• To assist the Clinic Manager and ensure operational efficiency of the clinic.
• Perform front desks duties – registering patients, answering phone-calls, dealing with enquiries and assisting doctor's needs.
• Cashiering duties – payment collection, filing relevant claims, bookkeeping.
• Dispensary
• Clinical duties – assisting clinical tasks like ECG, nebulizer, dressing, minor surgical procedures, triaging.
• Inventory – Maintain adequate supplies and functionality of consumables, medications, stationery, medical equipment. Stock taking and organization of stock.

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• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Counter duties,
• appointment making
• cashiering
• room assisting doctors in the consultation room
• Answered incoming calls, scheduled appointments and filed medical records.
• Collected and documented patient medical information such as blood pressure and weight.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Packaged and shipped specimens to central lab daily.
• Organized daily work based on collection priority.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Performed laboratory tests to assist physicians in diagnosis.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
• Answering email or telephone queries , informing patients about completed investigations like e.g blood reports)
  *Administrative tasks like cashiering, reminding/recalling patients for appointments/reviews, labeling of forms, directing patients to consultation room
  *Simple medical tasks like taking height, weight, assessing vision
  *Dispensing medications
  *Assistance with procedures like ECG

• Registration, dispensing, coordinate appointments
• Educate patients about their illness and medicine
• Perform simple clinical duties such as taking height, weight, ECG, dressing
• Assist in surgical procedures if needed
• Stock taking and drug ordering
• Submit e-claims and simple admin Assist in the daily operations of a clinic
• Attend to walk-in patients, phone calls and clinic WhatsApp

• Collection of payment from patients
• General administrative duties in the clinic, as assigned by the clinic manager
• Perform phlebotomy procedures using proper, sterile, and safe techniques.
• Perform venepuncture only (no arterial), up to a maximum of two attempts. Refer difficult cases to clinician.
• Project friendly, approachable and caring personality towards patients.
• Assist the laboratory in maintaining a neat and efficient working environment.
• Perform any other duties as directed by the Section Heads.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

• Opened office each day and prepared money drawers.
• Greeted incoming patients, managed sign-ins and directed each to correct locations.
• Checked registrations and pay codes for next day's appointments.
• Triaged telephone calls to effectively manage time and resources.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Investigated insurance claims denials and appeals.
• Handled customer service inquiries in person, via telephone and through email.
• Counter duties,
• appointment making
• cashiering
• room assisting doctors in the consultation room
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Reviewed and processed requisitions for laboratory tests.

• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.
• Verified patient insurance coverage and collected required co-payments.
• Followed appropriate procedures to minimize patient's exposure to radiation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Prepared lab specimens for diagnostic evaluation.
• Implemented care and efficiency improvements to support and enhance office operations.