VINESWARI R RATNAVAL
Summary
Engaging Residents Network Manager with expertise in community engagement and resident relations. Coordinates inquiries, feedback, and events to enhance community connections. Develops outreach programmes through stakeholder collaboration and effective event management, while delivering comprehensive administrative support and maintaining accurate financial records.
Overview
32
32
years of professional experience
Work History
Residents Network Manger
People Association
singapore
08.2025 - Current
- Addressed and resolved residents’ feedback and complaints to enhance community satisfaction.
- Conducted house visits to engage residents and identify community needs.
- Planned and coordinated community events and outreach programmes to foster engagement and connection among residents.
- Coordinated event setup, registration, and on-site operations to ensure seamless execution and resident participation.
- Liaised with vendors to source quotations and manage event logistics.
- Worked with grassroots leaders, volunteers, and community partners for success.
- Provided assistance to residents by addressing their concerns and needs. with enquiries and community matters daily.
- Used Gevme to create and manage event registrations accurately.
- Provided administrative support, including documentation, scheduling, and record keeping.
- Processed invoices and created payment requests using G-fast.
- Prepared and submitted payment documents for approval in time.
- Tracked invoice and payment status to support timely processing.
- Coordinated with vendors and internal departments on payment-related matters.
- Maintained accurate financial and administrative records throughout events.
- Supported budget tracking and event expenditure documentation consistently.
- Assisted with budget tracking and event expenditure documentation consistently.
PAP GRASSROOTS VOLUNTEER
MEETING PEOPLE SESSION
singapore
01.2012 - 08.2025
- Coordinated community events, outreach programmes, and resident engagement activities to foster local involvement.
- Work with grassroots leaders, volunteers, and partners to deliver successful programmes.
- Cultivated positive relationships with residents, driving increased community participation.
- Assist with planning event logistics, registration, and on-site operations.
- Addressed community concerns and provided timely support to enhance resident satisfaction.
- Distributed food care packs and essential supplies to residents during community initiatives.
Senior Phlebotomist
National University Hospital, NUH
singapore
01.2024 - 08.2024
- Ensured patient safety and comfort during blood specimen collection in a clinical setting.
- Collected venous blood samples and specimens, ensuring compliance with hospital protocols to uphold patient safety.
- Collected blood cultures and breath test specimens, ensuring accurate labelling for reliable laboratory results.
- Maintained laboratory inventory and medical supplies to support efficient daily operations.
- Updated patient records in the laboratory information system (LIS).
Patient Care Coordinator
DA Clinic
singapore
01.2023 - 11.2024
- Registered patients and accurately dispensed prescribed medications, ensuring adherence to clinician instructions.
- Assisted doctors during consultations and supported clinical procedures in-room.
- Supervised daily clinic operations, optimising support staff workloads for improved patient flow.
- Managed clinic inventory and ensured availability of medical supplies for seamless session operations.
- Kept accurate patient documentation and maintained complete clinic records.
- Maintained compliance with clinic policies and healthcare standards at all times.
Clinical Assistant
MHC Medical Clinic
Singapore
10.2021 - 12.2022
- Scheduled and managed patient appointments, facilitating timely consultations and optimising clinic flow.
- Registered patients and verified personal information, ensuring accuracy for clinic records.
- Maintained accurate patient records within the electronic medical record system daily.
- Coordinated with healthcare professionals to keep clinic operations running smoothly.
- Delivered excellent customer service to patients and visitors throughout visits.
- Processed billing payments and provided financial counselling, enhancing patient understanding of affordability options.
Senior patients service associate
FULLERTON HEALTHCARE
singapore
01.2016 - 12.2020
- Welcomed patients upon arrival at clinic and arranged prompt care for each visit.
- Managed incoming and outgoing communications via calls, emails, and messages to facilitate efficient patient interactions.
- Updated clinic appointments and supported daily scheduling with accurate records.
- Collected payments and processed cash or card transactions securely to ensure accurate financial records.
- Accessed MRO records and processed medical record requests to completion.
- Prepared medication for dispensing by assembling supplies for patient supply.
- Checked dispensary medication details against patient instructions before supply.
- Monitored medication supplies and tracked stock levels for re-ordering.
- Prepared specimens daily and completed phlebotomy for lab processing.
- Performed audiometry testing and logged results for clinical review each day.
- Completed spirometry tests and recorded readings for patient records accurately.
- Completed administrative tasks to support clinic workflow and enhance daily service delivery.
- Maintained cleanliness of front counter area during clinic hours throughout daily clinic operations each day.
- Received sorted mail and delivered daily packages efficiently across clinic.
- Scheduled monthly team meetings and coordinated invites for attendees.
Clinical Assistant
LIONS BEFRIENDS
singapore
01.2011 - 04.2015
- Carry out phlebotomy for diagnostic blood sampling in line with procedures.
- Perform audiometry and prepare patients for hearing testing sessions.
- Perform spirometry and support patients during breathing measurements.
- Supported doctor during various medical procedures to ensure patient comfort during phlebotomy, audiometry, and spirometry procedures.
- Reassured anxious patients by compassionately addressing their concerns before procedures.
- Prepare examination rooms and sterilise equipment according to hospital guidelines.
- Provided basic care assistance to patients in need with basic care by providing required assistance.
- Dispense medication through the pharmacy system following prescribed requirements.
- Register patient PDT details and update records for appointments.
- Processed patient payments in dispensary settings and completed daily till reconciliations.
- Collect payments and complete end-of-day closing activities for accountability.
- Completed MRO settlement medical record requests and documented outcomes accurately.
Receptionist Administrator
Phillips
singapore
01.1995 - 08.2007
- Answered and directed inbound calls, ensuring prompt resolution of customer enquiries.
- Scheduled appointments and coordinated meetings, effectively managing daily office calendars to optimise time management.
- Entered data, filed records, and kept office administration organised.
- Prepared quotations, invoices, and billing documents accurately and on time.
- Processed customer payments and issued receipts, maintaining accurate billing records for financial integrity.
- Followed up on outstanding invoices and assisted with payment collection.
- Handled incoming and outgoing mail, couriers, and office correspondence.
- Ordered and monitored office supplies to support smooth daily operations.
Education
Certificate of Higher Education - HMI INSTITUTE OF SCIENCES ADMINISTRATIVE SUPPORT
HMI INSTITUTE OF SCIENCES
Jurong East01-2021
Certificate of Higher Education - HMI INSTITUTE OF SCIENCES IN NURSING
HMI INSTITUTE OF SCIENCES
Jurong East01-2021
Diploma of Higher Education - Completed professional development in Diploma leadership and people management
KAPLAN SINGAPORE
Serangoon01-2018
A-Levels - SEC 1 -SEC 3
Lakeside Secondary School
Jurong West01-1991
Skills
- Event management
- Community engagement
- Community outreach
- Resident relations
- Complaint resolution
- Stakeholder management
- Vendor management
- Budget tracking
- Administrative support
- Record management
- Clinic administration
- Microsoft Office proficiency
- GEVME expertise
- Multitasking in dynamic environments
- Bilingual patient communication
- Bilingual patient communication
age
- 47 singaporen
Timeline
Residents Network Manger
People Association
08.2025 - Current
Senior Phlebotomist
National University Hospital, NUH
01.2024 - 08.2024
Patient Care Coordinator
DA Clinic
01.2023 - 11.2024
Clinical Assistant
MHC Medical Clinic
10.2021 - 12.2022
Senior patients service associate
FULLERTON HEALTHCARE
01.2016 - 12.2020
PAP GRASSROOTS VOLUNTEER
MEETING PEOPLE SESSION
01.2012 - 08.2025
Clinical Assistant
LIONS BEFRIENDS
01.2011 - 04.2015
Receptionist Administrator
Phillips
01.1995 - 08.2007
Certificate of Higher Education - HMI INSTITUTE OF SCIENCES ADMINISTRATIVE SUPPORT
HMI INSTITUTE OF SCIENCES
Certificate of Higher Education - HMI INSTITUTE OF SCIENCES IN NURSING
HMI INSTITUTE OF SCIENCES
Diploma of Higher Education - Completed professional development in Diploma leadership and people management
KAPLAN SINGAPORE
A-Levels - SEC 1 -SEC 3
Lakeside Secondary School