VINEETH SURESH
Summary
A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Accurate in documenting customer concerns and dedicated to maintaining a deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Associate
NTUC Fairprice PTE LTD
5 2023 - Current
- Perform basic administrative duties
- Create Purchase Order and RTVs
- Perform allocation given by CM stores
- Processing stores' daily orders
- Monitoring daily order dropoffs
- Responding to adhoc issues
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Managed customer relations through communication and helpful interactions.
Logistics Coordinator
U-Haul
05.2022 - 12.2022
- Followed up on emailed or web-submitted customer inquiries within standard response times
- Reviewed account and service histories to identify trends and resolve issues
- Tracked orders and notified customers of status or potential delays.
- Made outbound calls to obtain account information
- Developed strong customer relationships to encourage repeat business
- Consulted with customers to resolve service and billing issues
- Scheduled service appointments to resolve complex, site-specific issues
- Oversee fleet and drivers demand and efficiency
- Executive (Quality assurance and Inventory management
- Conducted investigations to resolve issues related to logistics and cargo movements.
Executive (Sales and Quality Assurance)
Nuvo Bar & Brew & Bar
04.2020 - 04.2022
- Maintained detailed and accurate accounting records by overseeing the documentation of sales, purchases, and requisitions
- Organized and updated schedules to optimize coverage for expected customer demands
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Performed quality assurance procedures to deliver products and services that met the standard grade
- Connected with customers to provide assistance and collect feedback to optimize operations
- Established effective employee schedules to meet expected customer demands.
- Enhanced product quality by implementing advanced testing protocols and streamlining inspection processes.
- Maintained a strong working relationship with regulatory agencies, ensuring prompt resolution of any compliance concerns or audit findings.
- Conducted root cause analysis for recurring issues, leading to the implementation of effective preventative measures that reduced defects.
Platoon Sergeant / Transport Supervisor
Singapore Armed Forces
04.2015 - 03.2020
- Responsible for the discipline and training of the men
- In exercises and operations, in charge of logistics, medical aid, and ensuring that the formation of the platoon is maintained during movement to a mission objective
- Evaluated personnel periodically on job performance and occupational-related strengths and weaknesses
- Directed logistical training procedures to adhere to military regulations
- Write operation orders, request training resources, conduct mission briefs, and assess training
- Conducted quality control inspections of subordinate organizations to detect and correct deficiencies
- Supervised, trained, cross-trained and mentored personnel assigned in various occupational specialties
- Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations
- Analyzed statistical data to determine trends and coordinate logistical activities.
Education
GCSE O Levels -
Riverside Secondary School
12.2011
Diploma - Supply Chain Operations
Fanshawe College
04.2001 -
Diploma - Business Information Systems
Republic Polytechnic
04.2001 -
Skills
SKILLS AND ACCOMPLISHMENTS
Prioritize and Execute tasks in high-pressure situations
Multilingual In English, Malay, Tamil, and Malayalam
Multitasking and Prioritization
Issue and Complaint Resolution
Account Management
Data Entry
Proficiency in Microsoft Office and G Suite
Proficiency in SAP
Team-Oriented and Cooperative
Establishing and Maintaining Customer Relationships
Timeline
Logistics Coordinator
U-Haul
05.2022 - 12.2022
Executive (Sales and Quality Assurance)
Nuvo Bar & Brew & Bar
04.2020 - 04.2022
Platoon Sergeant / Transport Supervisor
Singapore Armed Forces
04.2015 - 03.2020
Diploma - Supply Chain Operations
Fanshawe College
04.2001 -
Diploma - Business Information Systems
Republic Polytechnic
04.2001 -
Associate
NTUC Fairprice PTE LTD
5 2023 - Current
GCSE O Levels -
Riverside Secondary School
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